Stephon Terry

Findlay Nissan Henderson responded

Thank you so much for your kind words and thoughtful review! We are truly grateful for your recognition of our team’s customer service, communication, professionalism, and dedication. Providing a transparent and positive experience for our customers is always our top priority. We appreciate your trust in our Nissan team and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We're glad to hear that your concerns were resolved and that you had a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We're glad you enjoyed the clean environment and the complimentary coffee and water—it’s all part of making your visit more comfortable. We also appreciate your trust in us to take care of your vehicle and are happy we could help identify additional needs. Your loyalty means a lot, and we’ll keep working hard to provide the same level of service every time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We’re glad you had a good experience and found our team helpful. We appreciate your recommendation! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we understand your concerns and appreciate the opportunity to address them. We’re sorry for any frustration regarding the timeline and cost. The total repair time includes not only the hands-on labor to replace the radiator and thermostat, but also time for diagnostics, system testing, coolant flush, refilling, ensuring there are no leaks, and confirming everything is operating properly. Labor rates also reflect the skill, equipment, and warranty behind the work performed. That said, you absolutely deserve transparency. We’d be happy to provide a detailed, itemized breakdown of the labor and go over everything with you so you feel confident in the charges. Please feel free to contact us directly at your convenience, and we’ll make sure all your questions are answered. We appreciate your business and the chance to clarify this for you. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that Alan and the team have consistently provided courteous and caring service. It means a lot to us that you trust us with your vehicle, and we truly appreciate your continued support. We look forward to taking care of your vehicle needs for years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your honest feedback—we really appreciate you taking the time to share your experience. We’re glad to hear that our service department met your expectations by keeping your appointment on time and addressing your concerns with a positive attitude. That’s exactly the level of care we strive to provide. However, we’re sorry to hear that your experience with our sales team didn’t match that same standard. Not receiving a proper walkthrough of your new truck, feeling that our team was uninterested, and having to make multiple return visits for things that should have been handled upfront (like the full tank of gas and key fob) is certainly not the experience we want for our customers. Your feedback is important, and we’ll be addressing these concerns with our sales team to ensure better communication, preparation, and customer support moving forward. If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out—we’d truly appreciate the opportunity to improve your experience. Thank you again for bringing this to our attention, and we hope to serve you better in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the fantastic review! We’re so glad to hear you had a fast, friendly, and efficient experience and that you’re happy with the quality of the product. It means a lot to know that our commitment to customer service and maintaining a professional culture stood out to you. We truly appreciate your support and look forward to continuing to grow and serve you even better in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan