Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Steve Baldassano,
George Dunbar
My Review of Pacific Volkswagen:
I have not been in the market for a new car since the late 90's and was finally getting around to getting a comfortable, reliable set of wheels.
I have worked for car dealerships behind the scenes before, and my expectation of them, in general, is pretty low.
I was referred to Pacific VW through some business associates and worked out a deal on the phone with Steve B., the sales manager. He helped me work through some of my credit issues-- he was able to give me info that I couldn't get anywhere else and I got my credit straightened out with one phone call after that.
We worked out a Sign Then Drive lease deal that was within my range. The following Monday, I made a trip down to the dealership where I met Steve and then George (one of the salesguys) took care of the rest of the deal. The car I wanted was ready for test drive (2011 Jetta SEL), so we went out for a quick drive. I won't get into how I like the car-- after my 12-year-old piece of junk, this car is like a dream.
The dealings were straightforward-- the numbers we had agreed to on the phone were exactly the numbers on the form. About six signatures later, a brief visit with the finance guy (Richard), I was driving home in my new car. If there's any beef to have, I feel like the whole process could have gone a bit faster-- some of that delay may have been that I was working out insurance at the same time.
The key for me was that I had worked out a deal ahead of time-- whether I got a good deal or a great deal wasn't so important to me as, when I walked in there, I got the deal I had arranged and didn't have to deal with any of that dealership nonsense that's kept me out of a dealership for over a decade.
In terms of a new car buying experience v. what I had expected a new car buying experience to be, this was fantastic.
I will be sure to report back after I have my first service visit in 90 days.
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