Steve Henigan | Page 57

Steve was great to work with in purchasing my new car! I had never purchased a car before and was nervous about doing it by myself. He answered all of my questions and made everythign hastle free! Greg fr had never purchased a car before and was nervous about doing it by myself. He answered all of my questions and made everythign hastle free! Greg from finance was also great! I would definitely go back! I am so satisfied with the service I receieved from the people at Toyota! Keep up the great work! Megan More

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Steve was very helpful in my purchasing a new Toyota Tundra. He was always very honest and respectful of any decision I would have to make. I have puchased a vehicle from him before and would do so Tundra. He was always very honest and respectful of any decision I would have to make. I have puchased a vehicle from him before and would do so again. I have recommended him before and would do so again. Thanks Jay More

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Steve's use of technology to communicate with me was fast and highly effective. He responded to e-mails promptly and utilized text which is highly preferred for my age group. He asked the right questions a and highly effective. He responded to e-mails promptly and utilized text which is highly preferred for my age group. He asked the right questions and was able to work within our budget and get us into a great vehicle for our needs. Steve's customer focused laid back manner was really appreciated and I would highly recommend him personally and the dealership overall. This was our first Toyota as we have previous had only ford models in our household and Steve was very knowledgeable and sold us on the features that come with the Toyota brand. We will only buy Toyota's from now on! Thank you for a great customer experience.... More

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Overall, great service. Frustrated with finance and they did not fill out proper "hold" form for my check. Therefore, it was sent through to my bank, and it "bounced" acouple checks....When I called to cor did not fill out proper "hold" form for my check. Therefore, it was sent through to my bank, and it "bounced" acouple checks....When I called to correct this problem, everyone was very helpful and apologetic in resolving the problem. More

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By the time I agreed to meet with Steve at Toyota of Des Moines I was a very frustrated potential car buyer. I had been to another dealership and came away with the impression that nobody was willing to fi Moines I was a very frustrated potential car buyer. I had been to another dealership and came away with the impression that nobody was willing to finance an almost-divorced single mother. I was determined that buying a car was something I was going to do on my own, no help from co-signers, no hand-holding from daddy. And Steve was there to walk me through the whole process. I never once felt pressured into buying anything. He answered all my questions. And I feel he went above and beyond to work out a deal for me that worked for my needs and budget. I've bought two other vehicles from two other Des Moines dealerships in the past and after my experience with Toyota of Des Moines and Steve in particular, I won't shop for a car anywhere else the next time I'm in the market. The most I've ever gotten from the other two dealerships was just a nice card in the mail a week or so after my purchase. Steve has followed up with many times in the past few months to make sure that I'm still happy with my purchase and to remind me that if I need anything else, he's there to help. He even kept me up to date on what he knew about the Toyota recalls. Seriously, I couldn't have asked for more from a salesman or a dealership! More

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I needed to replace my GM vehicle which was at the end of the lease I did 3 years ago. The zero APR that Toyota was offering seemed like a good deal. I went to Toyota of Des Moines website and picked out a the lease I did 3 years ago. The zero APR that Toyota was offering seemed like a good deal. I went to Toyota of Des Moines website and picked out a 2010 Toyota Venza. Steve called me up within 15 minutes of me sending my information. He made the whole buying process to easy and hassle free that I doubt if I will ever go to a different dealership, as long at Steve works for Toyota of Des Moines! More

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