Steve Hood | Page 2

My son was buying a car for the first time. From the moment we stepped on the lot to when he received the keys, we received the best customer service and experience possible. From the moment we stepped on the lot to when he received the keys, we received the best customer service and experience possible. More

by cmthompson_3 Verified Customer Verified Customer

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BUYER BEWARE! !!! Purchased a used vehicle as an out-of-state buyer from Stephen Black - 76,000 miles on the car. Stephen did a good job. As part of our !!! Purchased a used vehicle as an out-of-state buyer from Stephen Black - 76,000 miles on the car. Stephen did a good job. As part of our negotiations I asked for a very detailed visual inspection to verify there was no rust in the rear quarter panels (common and particularly problematic for this model vehicle) and no dents. It was reported that there was absolutely no rust and 1 dent in the passenger door - which the dealership agreed to have repaired before I flew down to pick up the car. Upon picking up the car I found very clear rust in the rear quarter panel and a new dent in the fender. I asked the used car manager Steve to repair this new dent that was clearly caused while in his care and his response was "it's an old car it's going to have dents". 1 day after getting the car home it died showing signs of lingering massive electrical gremlins. I called the dealership with a fair request which was split the cost of repairing the issue 50/50. I never even the used car manager Steve a cost number, he told me I should have purchased a warranty and refused to stand behind the car they sold. !!!!Avoid this dealership for used vehicles!!!! More

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Quick easy and professional! Highly recommend Glen CDJR to my friends and family. Thank you. Highly recommend Glen CDJR to my friends and family. Thank you. More

by dfrishel Verified Customer Verified Customer

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Not that great, the Jeep has a few thing wrong with it like no radio, no heat that kind of sucks, am think I sure kill the deal and go to a different dealership! like no radio, no heat that kind of sucks, am think I sure kill the deal and go to a different dealership! More

by james.rallis Verified Customer Verified Customer

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They worked tirelessly to get me the car I wanted. What a great group of guys. What a great group of guys. More

by JDUKE559 Verified Customer Verified Customer

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Very laid back in comfortable, yet professional and courteous. Nick could have helped me clean out my trade in. Just Kidding, I would consider buying another vehicle from them. Since I live in Cincinna courteous. Nick could have helped me clean out my trade in. Just Kidding, I would consider buying another vehicle from them. Since I live in Cincinnati. And it's not just around the corner. More

by john.penker Verified Customer Verified Customer

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The sales process was the best I have ever had. From the online communication to speaking with Mr. Hood. He was straight and to the point and we were able to get the deal done within 15 minutes. From the online communication to speaking with Mr. Hood. He was straight and to the point and we were able to get the deal done within 15 minutes. More

by derekuhl0208 Verified Customer Verified Customer

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Very polite, considerate of your time and they won’t tell you more than they know but will be glad to get you the right answer. you more than they know but will be glad to get you the right answer. More

by Fritz Verified Customer Verified Customer

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The service was terrible. Especially after the sale. I texted multiple times to Ben and the other number I was talking to the sale mgr at Steve hood and no response. xxx Especially after the sale. I texted multiple times to Ben and the other number I was talking to the sale mgr at Steve hood and no response. xxx More

by Aeyais Verified Customer Verified Customer

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Due to an unfortunate situation I was in the market for a car. Everyone at Glenn did their best to help make our experience positive (from sales/finance to service). Grateful to have a safe and reliable ve car. Everyone at Glenn did their best to help make our experience positive (from sales/finance to service). Grateful to have a safe and reliable vehicle to drive with a no hassle purchase. More

by Kellye Verified Customer Verified Customer

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