Steve Hux | Page 2

Fantastic dealership experience! I have purchased many new cars over the past 25 years including luxury brand vehicles and I must say the overall experience with Westgate purchase a I have purchased many new cars over the past 25 years including luxury brand vehicles and I must say the overall experience with Westgate purchase and service beats them all. My purchase today will be the 5th new vehicle I have bought at Westgate. Every aspect of from service to parts and sales is well run and effortless for customers, meaning you get what you need done, efficiently, accurately and always with courtesy and a smile. I have recommended Westgate to numerous friends and family, it is a Fantastic dealership. More

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Great customer service. They have a high customer volume, but they treat you as if you are the only customer. The Wes was not pushy like most sale associates. They have a high customer volume, but they treat you as if you are the only customer. The Wes was not pushy like most sale associates. More

Helpful 4

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2018 Wrangler Awesome experience from start to finish. Everyone we dealt with from our Sales person Wesley to our Finance Manager Ahmed made our experience amazin Awesome experience from start to finish. Everyone we dealt with from our Sales person Wesley to our Finance Manager Ahmed made our experience amazing. Highly recommend you visit this dealership for your new or used vehicle needs. More

Helpful 4

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Absolutely horrible experience . The entire transaction was one lie after another. I would strongly recommend going to the Cary Auto Park. The team in Cary was well dressed, polite . The entire transaction was one lie after another. I would strongly recommend going to the Cary Auto Park. The team in Cary was well dressed, polite and professional unlike the rude, short-mannered and unprofessional team at West Gate Chrysler Jeep Dodge. Not to mention the dealership itself in Westgate is not family friendly, is old and quite dirty. I was even able to get a vehicle that was better equipped for less money from the guys at the Cary Auto Park Chrysler dealership. Why pay more for less and be uncomfortable in a small outdated dealership? I strongly discourage anyone from doing business with them; why would you want to when there are far better options out there. So a day has gone by and Westgate decided to reply to my review. I thought it would be worth it to paste their comments to my review below. This shows the kind of business they are and the kind of people they are. And as for you Mr. William S; I am a very real person who had a bad experience in trying to buy a brand new Chrysler Pacifica Limited. ------------------------- Comment from William S. of Westgate Chrysler Jeep Dodge Ram Business Customer Service 1/13/2017 Sorry your expectations weren't met though you are a "yelper" and we're not surprised. Yelp recently contacted us to advertise with them then your "anonymous " negative review shows up. All this because we didn't pay them. Extortionit tactics we're used to from yelp. Go to Google and you'll find most people are very happy and satisfied with us. Sorry you had a bad experience... if you are a real person... though we've learned to doubt that since this is all generated from yelp... the soapbox for unreal liars! --------------------------- More

Helpful 1

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Low Pressure Sales After a poor experience purchasing a Jeep Rubicon at another area dealership about 2 years ago (high pressure and they tried to change the price when After a poor experience purchasing a Jeep Rubicon at another area dealership about 2 years ago (high pressure and they tried to change the price when we were signing), we couldn't have been more impressed with everyone here when purchasing a new Grand Cherokee. Much lower pressure, and the lease quote was lower than what we had figured on-line by a decent amount. Our salesperson Richard Grizard was extremely helpful and not a bit overbearing. Even signing the deal was much quicker and easier than we've ever encountered before. Can't recommend enough! More

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Happy Jeeper Ordered a 2016 Rubicon a couple months back and the sales staff kept me informed with updates of the jeeps progress while being built and delivered. I Ordered a 2016 Rubicon a couple months back and the sales staff kept me informed with updates of the jeeps progress while being built and delivered. I also spoke with and got great consultation from the parts department for customization options. Their recommendations were spot on. Everything turned out awesome and I saved money by having Westgate order and install the parts compared to a quote from another jeep customization shop. They even texted me pics of the progress as the service staff were installing the custom parts. More

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Wes was a great salesman. No pressure, understood our need, and worked with us to make the vehicle purchase happen with a fair deal for both parties. I would recommend anyone to at least go by and che need, and worked with us to make the vehicle purchase happen with a fair deal for both parties. I would recommend anyone to at least go by and check them out. More

Helpful 13

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My wife and I just purchased a new RAM truck from Westgate CJDR in Raleigh. We had evaluated various models of Jeeps & RAM trucks at a few other dealers during the past month, but the general sense f Westgate CJDR in Raleigh. We had evaluated various models of Jeeps & RAM trucks at a few other dealers during the past month, but the general sense from the sales people (and managers) was "when are you going to buy?" and "what will it take to put you into that Jeep/RAM today?". At Westgate CJDR, from the moment we walked through the doors, everyone went out of their way to greet us, welcome us to the dealership and demonstrated a sincere willingness to make sure that our needs were met. This wasn't about them, their sales goals, the quick deal, the long negotiations and the general back & forth that usually occurs when buying, it was about what we wanted and the best possible way to achieve that goal. The entire staff was gracious and did everything they could to make the entire process smooth and effortless. They made sure every single question was answered, any concerns were addressed immediately (such as comparing features from one vehicle to another) and presented us with an offer that literally was too good to be true and couldn't be refused. This was the easiest, lowest stress vehicle purchase we have ever completed. At this time we would like to express how grateful we are to have connected with such a truly consumer-oriented group whose approach is to make the customer happy. As we drove away last night, we were both giddy with excitement about the purchase and immensely thankful to have met the entire staff. When it comes time to make the next purchase for our household, we will run (not walk) to Westgate CJDR knowing that it will be another wonderful experience. Thank you again to the entire staff. You were wonderful! More

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This was my first time purchasing a new car, and also my first time purchasing from a dealership. In the past I have avoided buying from dealerships because I did not want to be pressured into buying a vehi first time purchasing from a dealership. In the past I have avoided buying from dealerships because I did not want to be pressured into buying a vehicle I didnt want, or into spending more than I should; I was also nervous having a lot of extra costs at a dealership. Westgate Jeep erased all of those concerns. I had the pleasure of dealing with Steve, and not only was he friendly, professional, and very knowledgable, but also he never once made me feel like he was just trying to make a sale. It was all about finding the best vehicle for me, in my price range and budget. This process took a while, and he was very thorough and patient. I also dealt with Garret, in the finance department, and he went above and beyond, working around problems specific to my situation, and getting me the lowest rate possible. Everyone I encountered at Westgate was friendly and helpful, the facilities were nice and clean, and there was not one negative thing about my experience buying with Westgate. I love my new car, and I would recommend anyone who is in the market to visit Westgate. More

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I called Westgate in advance and spoke with "Bob" and arranged to stop by and check out a particular style jeep they had in stock. "Bob" assured me over the phone that Westgate would beat a pri "Bob" and arranged to stop by and check out a particular style jeep they had in stock. "Bob" assured me over the phone that Westgate would beat a price from another dealership near the military post that I'm currently stationed. Since I live approximately one hour and thirty minutes away from WestgateCJDR, and frequently work late hours, getting to this dealership was stressful to say the least. I am currently serving on active duty in the U.S. Army and made my way in uniform immediately after work. Upon arriving, I was greeted by "Bob", Jim Defreest, and a "manager" from sales. Mr. Defreest briefly showed me the vehicle of interest and took me inside to "see what the numbers are." After being quoted a number that did not come close to matching the dealers number near Ft. Bragg, I received a call from another dealership nearby (AutoparkCJD) claiming that they had the same vehicle at a lower price. As I briefly spoke with the salesman from Autopark on my cellphone, I was approached my the "manager" from sales whom I mentioned earlier. The gentleman grabbed the paperwork off the desk and stated, "that's it I'm not selling you a Jeep." To which I replied, "excuse, me." The manager then stated, "I'm not going to sell you a Jeep when your shopping around with other dealerships over the phone in my dealership." Needless to say, I felt completely disrespected and angry as I walked out.My question to Westgate is, "As a consumer, wouldn't YOU shop around for a better price on an expensive vehicle.Especially after being mislead into driving 1.5 hours to be presented with a deal much different than was stated over the phone." Apparently this dealership has a lack of respect for the customer and for Military Personnel fighting for the exact freedoms that allow for a privately owned business like WestgateCDJ to remain in existence today. The employees and employers should be ashamed of themselves and I'll be sure to inform my fellow soldiers as well as Chairman Sergio Marchionne of the condescending attitude and lack of respect that Westgate has for the average consumer and military personnel. More

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