Steve Kikta

Our vehicle was sent to you for repair from German Chrysler jeep, and was not done correctly. We had to take it to Jerry Ulm body shop to get it fixed correctly. We will never take it back to Ferman a Chrysler jeep, and was not done correctly. We had to take it to Jerry Ulm body shop to get it fixed correctly. We will never take it back to Ferman again for anything. Too bad you had to get involved. More

by garycarlino1 Verified Customer Verified Customer

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Great service always a pleasure to do business very helpful staff is the best always courteous and honest helpful staff is the best always courteous and honest More

by nitron1 Verified Customer Verified Customer

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Always friendly and helpful. They do their job and get you in and out in a timely manner They do their job and get you in and out in a timely manner More

by sjm512 Verified Customer Verified Customer

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They checked my car and did a great job I will bring my car there every time car there every time More

by FLINTSE Verified Customer Verified Customer

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Lack of communication was one of the biggest problems. I understand how busy the service center is but I did not have my truck for over 10 days. I dropped it off early hoping to get it seen early but knew I understand how busy the service center is but I did not have my truck for over 10 days. I dropped it off early hoping to get it seen early but knew at least it would be seen on the day of my appointment. Then come to find out it wouldn't even be seen until the next day where the main mechanic was not even there to look at it. Whoever is the main on answering phones in the service department is rude too and seemed annoyed when I would ask about my truck even though it should have been seen on the day of the appointment anyway. I did like Steve though once he took over there was better communication for the most part. I also just had to replace two of my tire pressure sensors after i had just changed the rear one a month ago they were both working fine before I had to take my truck in for the previous service. I think all the resetting the sensors may have caused issues and caused the replacement to be needed. More

by alexhough182 Verified Customer Verified Customer

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Our car was there for 1 month and still no part. Part paid for. Still not in. Absolutely ridiculous. Part paid for. Still not in. Absolutely ridiculous. More

by gandtstone Verified Customer Verified Customer

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I had appt for 200pm Monday. At 530p I got the call that truck did not make it in to shop. Can I leave it overnight. I get a call on Tue 130 pm. I’m told my rotors have to be tur At 530p I got the call that truck did not make it in to shop. Can I leave it overnight. I get a call on Tue 130 pm. I’m told my rotors have to be turned and brakes shaved down. $386. Dollars. I go p/u my truck. Oh sorry, it will require new rotors. We don’t have them in stock. Oh great!! We can get them in 3 days. You can come back. NO THANK YOU. Two days wasted More

by hesguerra Verified Customer Verified Customer

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Good people doing a good job making the customers feel appreciated Service is what It s all about. appreciated Service is what It s all about. More

by SLPFALCON Verified Customer Verified Customer

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Service was good in a timely manner got me in and out quick and they gave me options to pick it up later or drop it off sooner quick and they gave me options to pick it up later or drop it off sooner More

by monokollc Verified Customer Verified Customer

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Wow an amazing service center my oil change was done in 1.5 hrs with an amazing wash and vacuum thank you! 1.5 hrs with an amazing wash and vacuum thank you! More

by bmonteverde11 Verified Customer Verified Customer

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