Steve Kochan | Page 129

Outstanding Service! Since we are on the road constantly, we have our 2010 Malibu serviced every 2,500 miles! This is our choice! The vehicle now has over 100,000 miles, a Since we are on the road constantly, we have our 2010 Malibu serviced every 2,500 miles! This is our choice! The vehicle now has over 100,000 miles, and it has only been serviced at Hawthorne Chevrolet. We service our vehicle frequently, because we do major road trips weekly, and the vehicle must be 100% at all times! It you want outstanding service Hawthorne is the place to go! The entire staff is very professional, and the technicians are outstanding! ---- If you need a vehicle contact JR Gray! ---- He is a professional! More

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Steve is aces I've used Hawthorne Chevy ever since I bought my 2003 Z06 back in 2014 & I would not trust anyone but Steve Kochan to manage it. I initially brough I've used Hawthorne Chevy ever since I bought my 2003 Z06 back in 2014 & I would not trust anyone but Steve Kochan to manage it. I initially brought it in for a 60k mile servicing [bought it with ~61k miles]. It was done quickly but throughly; Steve let me know the potential services that may need to be done in the future, as well as any immediate issues he could see. Also, I noticed that my driver's seat did not have the Z06 stitching on it when I first bought the car - the passenger seat did, but the drivers' side did not. That bothered me a bit & made the car look unbalanced a little. Anyways, after the original 60k inspection, I noticed Z06 stitching on the drivers' seat. I was floored.. truly made my day & still makes me smile when I get in the car. Those "little" things can make a huge difference.. Since that initial inspection, I have brought the car back for routine maintenance [now has 81k miles & runs/feels like new]. They have experience working on corvettes in particular, so they can spot usual issues with the cars & can get ahead of anything that may pose a problem. Their turn-around times are quite fast - even though that is not really as much of a concern as the quality of work to me, it's still nice to have the car back relatively quickly. However, if they are busy, I don't mind waiting because Steve does such a great job - quality over quantity is how I feel & i've never been disappointed. I don't mind paying their prices because they have always seemed reasonable when it comes to final cost - Steve always checks with me before doing anything & makes sure we're on the same page; it's to the point that I can probably predict what they'll work on the next time it goes in for servicing. Nice to know there won't be any surprises on the bill & that they take time to work with their customers. Everything is annotated in their paperwork very neatly & very clearly, so understanding what is going on with your vehicle cannot be made any simpler. Nobody but Steve Kochan will ever manage the service/repairs on my Z06. He is the stand-out example of how to properly treat a customer & their vehicle. Could not be more impressed/happy with his work; would recommend him to anyone. More

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Good experience Great experience. Steve is a good guy and always very helpful. Doesn't push anything on you. Always lays things out with what your options are. Great experience. Steve is a good guy and always very helpful. Doesn't push anything on you. Always lays things out with what your options are. More

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Courteous and Professional Excellent service with professional people in every department. Would highly recommend this dealership. Steve Kochan was exceptionally thorough and ac Excellent service with professional people in every department. Would highly recommend this dealership. Steve Kochan was exceptionally thorough and accommodating. A pleasure dealing with everyone. More

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Great Experience Hawthorne Chevy sales and service staff are the best I've found anywhere and are true professionals. They know their cars and trucks, but more importa Hawthorne Chevy sales and service staff are the best I've found anywhere and are true professionals. They know their cars and trucks, but more importantly, they know how to address their customer's needs both when purchasing a vehicle and having it serviced. So far I've purchased three cars at Hawthorne. Certainly check out other dealers. You'll find that many are rather pushy and don't genuinely care about their potential customers, unless there's a sale involved. Not only does Hawthorne have a larger selection, they know how to accommodate all of their customer's desires. P.S. The cappuccino is also pretty darn good too ! More

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Great service always! Always a great experience ! Highly recommend always a pleasure- great staff and quality service always ..great experience leasing car from beginning t Always a great experience ! Highly recommend always a pleasure- great staff and quality service always ..great experience leasing car from beginning til endand will to back for new lease for aure More

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Service Was in and out in an hour just like they said I would be because last visit was there almost 2 hour so this time they kept there word Was in and out in an hour just like they said I would be because last visit was there almost 2 hour so this time they kept there word More

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Typical good experience at hawthorne chevy service dept. It is always a very great experience at the service department. You can never go wrong with hawthorne chevy, thank you again everyone. Good times. It is always a very great experience at the service department. You can never go wrong with hawthorne chevy, thank you again everyone. Good times. More

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Quick and exceptional The personnel was professional. The service was quick and exceptional. They accomplished exactly what I needed due to my busy schedule. I will go ba The personnel was professional. The service was quick and exceptional. They accomplished exactly what I needed due to my busy schedule. I will go back anytime I need service for my Tahoe More

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We dropped Honda and BMW to move to Hawthorne Chevrolet Rob DeSimone makes each purchase (now in our 5th family purchase/lease) with Hawthorne Chevrolet feel like going to get groceries. I can come in and t Rob DeSimone makes each purchase (now in our 5th family purchase/lease) with Hawthorne Chevrolet feel like going to get groceries. I can come in and tell Rob I am ready to get a new model and this is where I need to be at a payment. He always just makes it happen. It is like family there. the service department is just fun to deal with. Every employee feels like you are dealing with the owner. They greet me with smiling faces and actually listen, which makes each trip faster and effectual, so I really only have to go when ONSTAR tells me to. We love our cars and get excited about the end of leases. we no longer dread the transition. More

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