Steve Roumeliotis

Let me start by stating that this is the second BMW I have bought from Desirea. Between her in sales, Steve in finance, and Steve the General Manager, BMW of of Silver Spring has a fantastic team! have bought from Desirea. Between her in sales, Steve in finance, and Steve the General Manager, BMW of of Silver Spring has a fantastic team! More

Report | Print

Desirea Jackson was patient, thoughtful, and competent. So was Mr. Thomas (Sales Manager), and Steve (Finance). I recommend this team, dealership without reservation. Great job. So was Mr. Thomas (Sales Manager), and Steve (Finance). I recommend this team, dealership without reservation. Great job. More

Report | Print

Amazing service by a great team of professionals. Edwin provided superior service and ensured I got the ideal vehicle for my commuting situation and desired features. It’s no wonder BMW is a preferre Edwin provided superior service and ensured I got the ideal vehicle for my commuting situation and desired features. It’s no wonder BMW is a preferred car company for military personnel, great incentives coupled with superior service! More

Report | Print

Couldn’t have been happier with Edwin. He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If yo He’s friendly and attentive. He was patient with us the entire time. Spent a good deal of time going over the vehicle with us post purchase. If you get the opportunity to work with Edwin you will be pleased. When it came to financing we worked with Steve who was just as wonderful to work with. He was detailed with his explanations and put in work to get us the best deal possible. More

Report | Print

I contacted BMW of Silver Spring hoping for a no-haggle no-pressure experience, and received exactly that. I was able to get exactly the vehicle I wanted and they kept in touch every step of the way. no-pressure experience, and received exactly that. I was able to get exactly the vehicle I wanted and they kept in touch every step of the way. More

Report | Print

My sales person was all together he got the best price and new how the car work as well made it all about me, and fiance person also made you feel great. and new how the car work as well made it all about me, and fiance person also made you feel great. More

Report | Print

It was a pleasure working with Desirea, she is very knowledgeable and the car is amazing! knowledgeable and the car is amazing! More

Report | Print

Abiola was great and I love this dealership. Really very excited with my new car Really very excited with my new car More

Report | Print

Very professional and easy to deal with, great experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. More

Report | Print

Quality service at a dealership is much like any other business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pr business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pre-owned X5. During the sales process, Eric was responsive but never pushy. I am a retired business executive with substantial negotiation experience. Any of the smarmy short-term sales techniques would have driven me away fast. Eric facilitated the negotiation in a professional, respectful, and ultimately satisfactory manner. Not spending a lot of time in Silver Spring (I live in NOVA) was a condition of the deal for me. Eric promised to get me in and out in two hours and he delivered on that. During the time when we were waiting in queue, Eric used the time to orient me to the vehicle's tech. I've taught and teach executives, graduate students, and groups up to one thousand people. I value clear, concise, concrete information and Eric delivered that perfectly while orienting me to the vehicle. From our email, phone conversations, and from the time he met me at the door of the dealership, Eric's comportment was the perfect integration of customer service and friendliness. He was never glib nor was he ever stiff. I wasn't looking forward to the car buying experience. Eric made it a joy for me. Finally, my experience was greatly assisted by the efficient way in which Steve conducted the financing. Similar to Eric, Steve's approach and comportment were perfect for me. He took explicitly and implicit signals from me and we completed the process promptly. More

Report | Print