Steve Santin | Page 15

Piazza has lost my business completely after two years. So this is where i usally get my oil change done since I bought my car from piazza Mitsubishi. So every time i get my oil change I get a tire rotatio So this is where i usally get my oil change done since I bought my car from piazza Mitsubishi. So every time i get my oil change I get a tire rotation i have all the receipts to prove it. Long story short three times I have gotten my oil change / tire rotation they have not rotated my tire. So this time when i drop it off i mention it to the service guy and he tells me I'll make sure he gets it done. Ok cool not enough for me so i go to the parking lot get a marker and mark my tires so that i have proof this time because if I don't it's my word v.s there's which is why i never fought the other 3 times. So I get my car back from service and guess where my LHR(left hand rear) and RHR marks are on my tire. You guessed it same exact spot. And at this point I'm annoyed so i go in and tell Steve. Look man they did it again they didn't rotate my tires. He get's pissed off and says it's impossible. I try to show him the proof i have the video and i have the marks to prove it. He's telling me if my technician said he did it then he did it. Ohhh that's it l lost it. Like you're taking his word over cold hard proof. So he goes and gets his technician after fighting with me. I am upset at this point I try to point out my finds to the technician but he just walks away because I'm upset. And you xxxx right upset i have every xxxx right to be. I've paid for four tire rotations at this point $100 and it did not get done. They ended up never admitting they were wrong even with all the proof i had and said you know what just to make you feel better we will just rotate your tires now. Yeah that's it another 30 mins of waiting for a tire rotation. I just walked across the street and ended up getting Springfield Mitsubishi's business card never again. IF you are wondering how i knew they where never rotating my tires it's because the driver side rear was replaced about 8 months back due to a nail so it was the newest tire out of all of them. And it has not moved since I had them put it on there. More

by Chris32894 Verified Customer Verified Customer

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they tried telling me that something that was recently replaced needs replacing again brakes, tires, air filters. Have to wonder how many times that just take good parts off one car and place on another a replaced needs replacing again brakes, tires, air filters. Have to wonder how many times that just take good parts off one car and place on another and charge for new More

by Unhappy Verified Customer Verified Customer

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I was thankful that they arranged to have my car picked up at my home. They kept me informed through video of the results of the service visit. Then my car was returned to my home. up at my home. They kept me informed through video of the results of the service visit. Then my car was returned to my home. More

by jmsoves Verified Customer Verified Customer

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They picked up my car and dropped it off. The sent me a video showing what they did and the condition of the tires. They were quick to get my car back. video showing what they did and the condition of the tires. They were quick to get my car back. More

by Andy Verified Customer Verified Customer

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All the service department at piazza Mazda of reading are great and very helpful everyone should go there for service thanks and hope all are being safe great and very helpful everyone should go there for service thanks and hope all are being safe More

by SSANTIN1969 Verified Customer Verified Customer

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We are pleased with the customer service and the inspection work completed. We would definitely recommend and we will return for future service. Thank you! inspection work completed. We would definitely recommend and we will return for future service. Thank you! More

by Julie Verified Customer Verified Customer

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I appreciated the attention to cleanliness and social distancing amidst the COVID 19 pandemic. Also, the car video of inspection process was informative and well done. distancing amidst the COVID 19 pandemic. Also, the car video of inspection process was informative and well done. More

by SUSANKALLAN Verified Customer Verified Customer

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Good initial response to appointment inquiry, able to get an appointment that week. Did not wait long for service, service manager tried to add over $1,000 worth of “fixes” to my scheduled maintenance. When an appointment that week. Did not wait long for service, service manager tried to add over $1,000 worth of “fixes” to my scheduled maintenance. When I refused, his entire attitude changed. Was already going over paperwork before I got to the desk, did not show where to sign, walked away as he was still talking. Other than that, staff was friendly and waiting area was very clean and spacious. More

by MOLLY Verified Customer Verified Customer

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I made an appointment they got me in right away. The work was done In a significant amount of time. I had no problems. Everyone was great. Thanks work was done In a significant amount of time. I had no problems. Everyone was great. Thanks More

by Diane Verified Customer Verified Customer

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Friendly service . I am at the dealership every three weeks for an oil change and the staff know me by name . Very helpful with whatever my car needs . Since I drive for a living, that is very important weeks for an oil change and the staff know me by name . Very helpful with whatever my car needs . Since I drive for a living, that is very important . More

by BARREN230 Verified Customer Verified Customer

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