49 Reviews
Write a Review49 Reviews of Steven Taylor-Watts
April 01, 2024
Everyone was so helpful - from the time I made the appointment about three weeks before service through the day I picked the car up. When the service was going to go over to another day, I was asked i appointment about three weeks before service through the day I picked the car up. When the service was going to go over to another day, I was asked if that would be a problem, was there anything they could do. All of the work was thoroughly explained and my initial problem was solved. All around great, professional service. More
March 15, 2024
great experience all around. Oil change and tire rotation. nice waiting area and is dog friendly! Oil change and tire rotation. nice waiting area and is dog friendly! More
Other Employees Tagged: Michael Matson, Earl Mosby, Mike Treas
March 13, 2024
I've never had a worse experience with a vehicle, or a service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to repla service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to replace my catalytic converter for over three months. I've left multiple voicemails with multiple service techs and managers with no calls returned. I had to physically show up to the dealership and confront the manager about my issue, only for him to tell me that my claim has been denied. When I asked why, he said he didn't know. Once I sell this Ford, I probably won't be getting another one. Or at the very least, never going to take it to Koons Ford of Annapolis or Falls Church. More
Other Employees Tagged: Michael Matson
March 12, 2024
Loved the assistance I received, the manager that helped me was spot on and delivered with what he said me was spot on and delivered with what he said More
Other Employees Tagged: Earl Mosby
March 08, 2024
Dropped my car off the night before for the HVBJB recall. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. More
March 01, 2024
When I went to pickup my truck, and it was brought around to me, the driver who brought my truck, as well as much truck, reeked of marijuana. Very disappointed in this happening to me, the driver who brought my truck, as well as much truck, reeked of marijuana. Very disappointed in this happening More
February 25, 2024
Super easy and very organized team at Koons. Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle More
Other Employees Tagged: Andres Zavala, Michael Matson, Earl Mosby, Mike Treas , Joe Stewart