Susan Eway
Susan Eway at Danbury Kia
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Susan Eway | Page 3

Director of Customer Experience

Danbury Kia

100A Federal Rd
Danbury, CT 06810

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4.6
26 Reviews
4.6

26 Reviews

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26 Reviews of Susan Eway

May 14, 2020

Dealership Rating
Employee Rating

I am very disappointed that Danbury Kia sold me a used vehicle that had brake problems that became apparent within a month of purchase and they wanted to charge me to fix it! Then after I told them that More

by dave s
Recommend Dealer
No

Other Employees Tagged: Bill Sabatini, Kelvin Brito , Kevin Bill, Brian Dickey, Justin Hagan, Bryan Stark, Norine Tomasini, TJ Virtudes

May 18, 2020

Danbury Kia responded

We are sorry that you are disappointed. This vehicle was sold in, "As Is," condition which is why it was sold at below-market value and without any warranty coverage. We replaced the brakes and the front left caliper prior to your purchase. While we are sorry to hear that one of the rear calipers failed, after 108,000 plus miles, it is not unusual for these types of, "wear and tear," parts to require replacement.

November 19, 2019

Dealership Rating
Employee Rating

It’s a great dealership.Very easy to get service done on my car and at a prompt and very courteous manner.I love the car I bought from the Danbury Kia.Thank you. More

by davisthomas1974
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini, Jeff Sousou, Kelvin Brito , Al Rhode, TJ Virtudes

Nov 19, 2019

Danbury Kia responded

Thank you for the 5 star review of your time with our Kia staff.

June 29, 2019

Dealership Rating
Employee Rating

AVOID DANBURY KIA USED CARS My Initial Review was positive for Record in January 2019. I bought 2005 Acura RL for my son. Left lot knowing needed cosmetic stuff like door handle More

by Lewis g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Sousou, Sal Sinardi

Jul 01, 2019

Danbury Kia responded

Mr. Gol;dstein, "As Is," is a legal definition; it was not created by the dealership. Please address any further concerns to our legal representation.

Jul 01, 2019

Lewis g responded

What a joke Danbury Kia is... They sell car without inspecting it. They say’s it’s all..about AS IS CAR that’s their answer. They put new tires and Kia thinks that an inspection. Really? I will be reporting this transaction to more dealer reviews and better Business In CT.. AVOID KIA like plague. They DO NOT about cars sell to individuals! Lewis G

May 28, 2016

Dealership Rating
Employee Rating

Danbury KIA listens My experience with Brent at Danbury KIA was great. First he sat down and listened to what we were looking for and what price we could pay. The car was More

by Tilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent Darcy, Justin...finance

May 31, 2016

Danbury Kia responded

Thanks for taking the time to leave an excellent review! We're so glad to hear you enjoyed working with Brent and were able to get exactly what you and your son were looking for. We appreciate your business and hope to see you again in the future.

June 29, 2015

Dealership Rating

Terrible customer service My car is one week old. Service and parts representatives are no help. People are not motivated at all to serve the customer. My steering wheel came w More

by freddyjaram
Customer Service
Friendliness
Recommend Dealer
No

May 26, 2015

Dealership Rating

Blinker went out Was a faulty connection. I assumed it was a bulb out. They fixed it, no charge! That's how I know I can trust their repairs!! More

by Amontes181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Sabatini, Jeff Sousou , Tim Allen, Jimmy Canavan, Sal Sinardi

May 26, 2015

Danbury Kia responded

Thanks for sharing your experience with us! I'm glad to know that you left our service department happy and satisfied. Thanks again for the positive rating!

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