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Susan Rutledge

Overview Reviews (400) Inventory (533)

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Susan Rutledge

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Susan Rutledge | Page 4

Service Advisor

Braman Honda of Palm Beach

5200 Lake Worth Road
Greenacres, FL 33463

I'm a Jersey Girl who loves the beach and sunshine.

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4.9

400 Reviews

I'm a Jersey Girl who loves the beach and sunshine.

Overview Reviews (400) Inventory (533)

Dealership Experience

6 yrs, 5 mos

Industry Experience

20 yrs

Languages Spoken

English

4.9

400 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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400 Reviews of Susan Rutledge

February 05, 2024

Dealership Rating

Employee Rating

Car serviced as scheduled and ready when promised. Vada communicated everything in a professional and timely manner. Vada communicated everything in a professional and timely manner. More

by stevefreiman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vada Fernandez

Helpful 0

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Feb 05, 2024 -

Braman Honda of Palm Beach responded

Steve, Thank you so much for your excellent review! We are so glad that Vada had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman Honda of Palm Beach to be a positive one. Please don't hesitate to reach out if you need anything else. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 03, 2024

Dealership Rating

Employee Rating

Vito is the best! Always keeps me updated with what’s best for my vehicle. Always keeps me updated with what’s best for my vehicle. More

by DESHUN.WEST

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vito Fabbro

Helpful 0

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Feb 05, 2024 -

Braman Honda of Palm Beach responded

Deshun, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 02, 2024

Dealership Rating

Employee Rating

My adviser, Susan is great. I was taken right away! And notified as soon as my xar was completed I was taken right away! And notified as soon as my xar was completed More

by jan33406

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 02, 2024 -

Braman Honda of Palm Beach responded

Jan, Thank you! Susan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman Honda of Palm Beach. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 01, 2024

Dealership Rating

Employee Rating

I have been going here for over 20 years. Both Susan and Kiet have provided timely and impeccable service with kindness and honesty....all traits that will keep both me and my family coming v Both Susan and Kiet have provided timely and impeccable service with kindness and honesty....all traits that will keep both me and my family coming vack! More

by affordableart37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Salabarria , Kiet

Helpful 0

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Feb 02, 2024 -

Braman Honda of Palm Beach responded

Thank you for taking the time to share your thoughts on working with Susan and Kiet. We're glad to hear they delivered such a great experience! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 01, 2024

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Employee Rating

The dealership was good for the most part. I know I could get a better price for maintenance somewhere else and nearby. But, since encountering her at a restaurant, seeing her for the first ti I know I could get a better price for maintenance somewhere else and nearby. But, since encountering her at a restaurant, seeing her for the first time, and being a repeat customer. I have always expected a good experience, transparency in pricing, and reasonable wait time. I get the appointment at a reasonable time and have the flexibility to service my car when not doing errands or attending college classes. More

by kennethnguyen77

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 02, 2024 -

Braman Honda of Palm Beach responded

Thanks, Kenneth, for sharing about your experience with Braman Honda of Palm Beach. We appreciate your business and hope to see you again soon! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 31, 2024

Dealership Rating

Employee Rating

Outstanding service as usual, friendly, timely. Susan/ service advisor is fabulous and very professional, truly appreciate her Susan/ service advisor is fabulous and very professional, truly appreciate her More

by ANNAWALVIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfonso Murcia

Helpful 0

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Jan 31, 2024 -

Braman Honda of Palm Beach responded

It's great to hear that we were able to help you out, Anna. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman Honda of Palm Beach! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 31, 2024

Dealership Rating

Employee Rating

Best advisor and excellent customer service every time my car visits the dealership. Susan make sure my car gets taken care of. car visits the dealership. Susan make sure my car gets taken care of. More

by garth.saddler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 31, 2024 -

Braman Honda of Palm Beach responded

Thank you, Garth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman Honda of Palm Beach. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 31, 2024

Dealership Rating

Employee Rating

Susan very professional and keeps you update on the progress of vehicle. Please with service received from her progress of vehicle. Please with service received from her More

by LESAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 31, 2024 -

Braman Honda of Palm Beach responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Susan met your expectations. Thank you again for choosing Braman Honda of Palm Beach, we look forward to having you as one of our valued customers for many more years to come! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 30, 2024

Dealership Rating

Employee Rating

Very good. , service, time and costumer service, fare price compare.Thank you very much, we love Honda. , service, time and costumer service, fare price compare.Thank you very much, we love Honda. More

by GIPARRAGUIRRE1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 30, 2024 -

Braman Honda of Palm Beach responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman Honda of Palm Beach, we look forward to having you as one of our valued customers for many more years to come! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 30, 2024

Dealership Rating

Employee Rating

I took my car there to get serviced and it was clean when I dropped it off. When I picked it up, the outside was dirty and had residue on it from when people cut grass . They did not even wash my car. I had I dropped it off. When I picked it up, the outside was dirty and had residue on it from when people cut grass . They did not even wash my car. I had to wait for Susan to get my car released, even though there was no charge and several other people were available to help. They told me only Susan could help me. More

by JESSICA33410

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Feb 02, 2024 -

Braman Honda of Palm Beach responded

We're sorry to hear about your experience Jessica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

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