Everyone we came across in the dealer was extremely
helpful, cooperative and explained every nicely and in detail.
helpful, cooperative and explained every nicely and in detail.
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by TARUNKUMDAS
Verified Customer
Verified Customer
Nov 25, 2025 -
Westside Lexus responded
We love to hear that you received helpful, detailed, and professional service throughout your visit! Thank you for choosing Westside Lexus and for sharing your feedback. See you next time!
Excellent from Sydney McPeters to Manuel Gomez the
process was professional, attentive, and smooth. They took the time to explain everything to me and answer all of my questions.
process was professional, attentive, and smooth. They took the time to explain everything to me and answer all of my questions.
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by kasdiagnostics
Verified Customer
Verified Customer
Other Employees Tagged:
Manuel Gomez
Oct 31, 2025 -
Westside Lexus responded
Thank you for sharing your feedback about Sydney and Manuel! It's wonderful to hear you felt informed and cared for every step of the way. We hope to see you again at Westside Lexus!
Finance officer Anil Sharma was very detailed explanation
and customer service was an excellent!!
Dealership need to work toward customer hospitality while waiting for paperwork.
It would be nice to have
and customer service was an excellent!!
Dealership need to work toward customer hospitality while waiting for paperwork.
It would be nice to have some snack and refreshments, instead off just coffee.
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by hemanginiamin
Verified Customer
Verified Customer
Sep 15, 2025 -
Westside Lexus responded
Thank you for sharing your feedback with us. We're glad to hear that Anil provided excellent service, and we appreciate your suggestion about offering snacks and refreshments, as we always aim to enhance our customers' experience. Please reach out directly if there's anything else we can do to ensure a 5-star experience in the future. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Professional, courteous and knowledgeable.
Great place to purchase a vehicle. Painless transaction with few delays.
Great place to purchase a vehicle. Painless transaction with few delays.
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by mocktex
Verified Customer
Verified Customer
Sep 03, 2025 -
Westside Lexus responded
We are so pleased to hear this! Thank you for shopping with the Westside Lexus team! We will see you next time.
Everything about the experience at Westside Lexus was an
easy process from start to finish very good experience! Thank you!
easy process from start to finish very good experience! Thank you!
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by MHPREMER
Verified Customer
Verified Customer
Aug 25, 2025 -
Westside Lexus responded
Thank you for sharing your feedback! We're happy to hear that your car-buying experience at Westside Lexus was seamless from start to finish. See you next time! Safe travels!
We had a wonderful experience with Westside Lexus here in
Houston. Sydney and Jay were our sales persons. Really appreciate the straight forward sales process without all the sales pressure and sales theatri
Houston. Sydney and Jay were our sales persons. Really appreciate the straight forward sales process without all the sales pressure and sales theatrics you see in other dealership nor the snobbishness of the German dealerships.
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by tnp20
Verified Customer
Verified Customer
Aug 11, 2025 -
Westside Lexus responded
We're thrilled you had a wonderful experience with Sydney and Jay at Westside Lexus. We appreciate your kind words and look forward to serving you again. Safe travels!
Very professional, not pushy approach.
Answered all questions and provided all options requested. Delivered on-time!
Answered all questions and provided all options requested. Delivered on-time!
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by OBRENLEKIC
Verified Customer
Verified Customer
Aug 11, 2025 -
Westside Lexus responded
Thank you for sharing your feedback about our team! We hope you'll consider Westside Lexus again!
The dealership it's self is wonderful.
Sidney my sales rep was awesome! Great hospitality! Very understanding & patient!
Sidney my sales rep was awesome! Great hospitality! Very understanding & patient!
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by Pumpn65
Verified Customer
Verified Customer
Aug 07, 2025 -
Westside Lexus responded
Thank you for the great feedback! We're so glad you had a wonderful experience with Sidney and the team. We truly appreciate your kind words and your business! - Westside Lexus
Sydney was helpful and considerate in my initial inquiry
into a vehicle. When I picked up the vehicle and she was particularly helpful in explaining the various functions and technologies in the car as well
into a vehicle. When I picked up the vehicle and she was particularly helpful in explaining the various functions and technologies in the car as well as walking us through the purchasing and titling of the vehicle.
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by ddakhras
Verified Customer
Verified Customer
Jul 01, 2025 -
Westside Lexus responded
We're delighted to hear that Sydney provided such helpful and considerate service during your experience at Westside Lexus. It's great to know she was able to guide you through the vehicle's features and purchasing process smoothly. Enjoy your new ride!
Sydney was accommodating and good at what she does.
She listened to the customer.
The atmosphere at the dealership is another thing. I felt they are snobbish and didn't want to deal with customer.
She listened to the customer.
The atmosphere at the dealership is another thing. I felt they are snobbish and didn't want to deal with customer. And this was not my first trip there.
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by soit
Verified Customer
Verified Customer
Jun 28, 2025 -
Westside Lexus responded
It's great to hear that Sydney provided excellent service, but I'm sorry the overall atmosphere at our dealership didn't meet your expectations. We strive for a welcoming environment, and it's concerning to learn we fell short during your visit. If you have any further feedback or would like to discuss this experience in more detail, please feel free to reach out. Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
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