T.J. Burke
T.J. Burke at Headquarter Honda
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T.J. Burke | Page 3

Financial Services Manager

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

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4.9
225 Reviews
4.9

225 Reviews

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225 Reviews of T.J. Burke

October 20, 2021

Dealership Rating
Employee Rating

Leon was easy to work with not pushy We got the sale Leon was easy to work with not pushy We got the sale done with a lot of paperwork but pleasant explanations More

by Mick
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leon Miller

Oct 20, 2021

Mick responded

Verify

October 18, 2021

Dealership Rating
Employee Rating

I just bought a 2022 Honda CRV Touring Hybrid from Mike Jahangir of Headquarter Honda in Clermont, FL. Mike was very well educated on this vehicle and explained everything this car has to offer. He was so More

by Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Jahangir

October 12, 2021

Dealership Rating
Employee Rating

Dealer made me sign a document for a credit application in order to hold the vehicle for me. I told them I would be financing the vehicle with Navy Federal Credit Union. They told me that the paperwork wou More

by Bori2150
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Thomas Maier, Andy Cardelle

Nov 04, 2021

Headquarter Honda responded

Mr. Morgera, we apologize and apologized for the miscommunication. As policy when taking a deposit to hold a vehicle is to have the deposit, completed credit application and agreed upon terms. When the vehicle comes in, we run the credit. If that process was not explained to Paul and you at the time of your initial visit, again, we apologize. We apologize that Andy did not communicate to Tom before Tom ran the credit report and it came back that the bureau was frozen. Tom asked Andy to call you about frozen credit and only at that time was it relayed to Tom that Paul had secured lending from Navy Federal Credit Union. Therefore, you can see how unintentional it was to have run the credit. We did not lie to Paul or you on purpose nor were we “negligent and incompetent” with purpose or malice. It was plainly a mistake and accident to which we have apologized to your wife and you. As Shakespeare wrote, “To err is human, to forgive is divine.” The Headquarter Team

Nov 06, 2021

Bori2150 responded

Ok. So you say it was an error. Let us say that is true. What did you do to remedy the situation? NOTHING. I spoke to various people at the time and no one had any idea how to fix the situation nor give me an alternative. The dealership should have called the banks it had solicited the credit checks from and have them call the credit bureaus to fix my credit. I am certain I am not the first person to have this happen to. There should be a way to fix it, but nobody at the dealer cared to look into it. Not once have I gotten a call back to see what could be done. You may even call one of the credit fix companys that knows the ins and outs of fixing peoples credit. Just an idea. But I shouldn't be coming up with the ideas, you should. Listen, I have a credit rating over 800 and I have it that high because I take care of it. Whats a few points off? Sure, you can say that credit checks only take a few points off, but that is for me to decide on my credit. I repeat, when I spoke to Andy, I told him either 5 or 6 times that I didn't want credit with you. And I understand that it wasn't his fault. Whoever he gave the paperwork to is the one that erred. My issue is that not one person at the dealership helped me in fixing the situation nor gave me alternatives. I have family members that have bought 4 cars in the last 3 years from you. I doubt they will return.

October 10, 2021

Dealership Rating
Employee Rating

Honest, informative, and courteous. I contacted the dealership through the internet about a new vehicle, was quoted, and the price they estimated was right on the mark. I had to take a trip down from G More

by korwig
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DYLAN HARTWELL

October 08, 2021

Dealership Rating
Employee Rating

I went to a couple of dealerships beforehand and felt very pressured, not welcomed, and like they were just trying to get me in and out but NOT HERE!!!! LEON did an AMAZING job at making us feel welcomed More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leon Miller , Tyler

October 07, 2021

Dealership Rating
Employee Rating

I started my experience with headquarter when I started bringing my 2013 civic that I purchased at Coggin to their service department. Needless to say their quality of service was so much better I continue More

by R.Montanez.Santana
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leon Miller

October 02, 2021

Dealership Rating
Employee Rating

Dylan was an excellent sales man! He showed us a much nicer vehicle then we originally wanted. We got a Certified pre Owned CRV and I’m in love! Thank you Dylan once again! More

by Katrinacooke
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Rienzi, DYLAN HARTWELL

October 02, 2021

Dealership Rating
Employee Rating

I found Dylan off his reviews on Google and here on dealer rater. Called him the day before on a CRV he helped me get approved on a certified pre owned. I would highly recommend him to anyone wanting t More

by Bigtiny01969
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Rienzi, DYLAN HARTWELL

September 26, 2021

Dealership Rating
Employee Rating

We had a great experience with purchasing our new vehicle and the customer service personnel was very kind More

by dariensito23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Jahangir, Todd McClellan

September 20, 2021

Dealership Rating
Employee Rating

Mike Jahangir was awesome! He is very knowledgeable and accomodating. He made my experience the easiest ever! More

by Collins17
Recommend Dealer
Yes

Other Employees Tagged: Mike Jahangir

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