Tae Yeon | Page 3

Easiest vehicle purchase we've ever experienced. Tae was great to work with and very knowledgeable about the vehicle we bought. All around great experience! Tae was great to work with and very knowledgeable about the vehicle we bought. All around great experience! More

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t the dealership is immaculate. . the sales rep was knowledgeable and extremely the finance manager Stacy was terrific. . the sales rep was knowledgeable and extremely the finance manager Stacy was terrific. More

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It's always an easy and pleasurable experience working with Rockville Audi. We've purchased and serviced at least 4 vehicles with them over the past 10 years. By far, it's our favorite dealership in the with Rockville Audi. We've purchased and serviced at least 4 vehicles with them over the past 10 years. By far, it's our favorite dealership in the MD/DC/VA area! **HIGHLY RECOMMEND** More

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Always is a very good experience and excellent service! My seller is the best, ai been working with him for more than four years, always patient and very friendly! My seller is the best, ai been working with him for more than four years, always patient and very friendly! More

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just picked up my 2nd audi from Audi Rockville. Top professionals with top services always. General Manager Larry and sales manager Mike always take care of me and other guests. I sure will come ba Top professionals with top services always. General Manager Larry and sales manager Mike always take care of me and other guests. I sure will come back for my 3rd one More

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This is the 3rd car I have purchased from Audi Rockville. My sale rep Tae and the rest of the staff take GREAT care of me. I drive 45 mile one way to work with Tae! They know what I want and do there best to My sale rep Tae and the rest of the staff take GREAT care of me. I drive 45 mile one way to work with Tae! They know what I want and do there best to meet my needs! More

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Great experience with Tae Yeon to purchase my new Audi Q7. He made the buying process seamless, painless and a pleasure. Really appreciate being connected to him because of reading reviews like this. Q7. He made the buying process seamless, painless and a pleasure. Really appreciate being connected to him because of reading reviews like this. More

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Dealing with Rockville out he was a very pleasant experience the sales manager went out of his way on Christmas Eve to help my wife and I look at the different Audi models and decide which one is cor experience the sales manager went out of his way on Christmas Eve to help my wife and I look at the different Audi models and decide which one is correct for us the salesman he assigned is very knowledgeable and very helpful during the test drive More

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Very good customer service. Convenient Location. Very friendly and honest customer service. Sales person was very helpful. Convenient Location. Very friendly and honest customer service. Sales person was very helpful. More

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Just purchased a car from Audi Rockville yesterday. It was not a pleasant or professional experience by any means. A huge disappointment for a luxury car dealership. I actually felt like they didn't It was not a pleasant or professional experience by any means. A huge disappointment for a luxury car dealership. I actually felt like they didn't want me to buy the car. I'm disgusted by the laziness and lack of respect for buyers I've experienced at car dealerships during my recent search. It's like as soon as the market shifted and cars were in demand, the service shifted...at least for me, as a Black woman. I watched them jump to help white men at almost all of the dealerships I've visited. The car that I purchased fit my criteria in terms of milage and the trim, so I went with it because the combination took a while to find. I saw similar cars at other dealerships but not the exact color I was looking for. But I was not afraid to walk away from the deal if I had to. I asked for the car to be detailed and it wasn't. It was washed but not detailed. I found coffee in the cup holder when I went to pick the car up. I asked for the computer to be updated many times but it wasn't when I went to pick it up then I was told I needed to make an appointment with the service department. I asked for the paperwork to be ready for me to sign when I returned to pick up the car but it wasn't. They lowballed me on my trade. Other dealerships offered me $1000 more. The day I went to see the car I showed up with all of my research and questions about the car in hand, and my salesperson acted as if it was a bother to answer questions and expressed zero interest in any type of negotiation at all...including some unwanted add-ons that I declined but were being forced on me, like low jack. He was greedy and unpleasant. I would not recommend this dealership. They are not customer centric at all, and once you've been sold, they're done. Dealerships like this destroy the brand. I'm afraid of having to deal with their service department after reading those reviews. More

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