Taylor McCarroll
Taylor McCarroll at 94 Nissan of South Holland
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Taylor McCarroll | Page 10

Express Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.6
102 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

3 yrs, 1 mo

Languages Spoken

English English

4.6

102 Reviews

Write a Review

102 Reviews of Taylor McCarroll

September 28, 2022

Dealership Rating
Employee Rating

Great service! The people there are great! Thank you for getting me squared away with your great customer service More

by Mr. Shields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji , Jasmine McCarroll

Oct 01, 2022

94 Nissan of South Holland responded

Mr. Shields, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

August 25, 2022

Dealership Rating
Employee Rating

Process was very long. Felt like it could have been done a lot quicker. Vehicle had a traction controlled glitch and it was not even checked. Also had a missing lug nut th More

by n.reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Torrey Hall, Deshun Jones, James Majors, Tyler Roberson, Jacquelyn Vaughn , Jasmine McCarroll, Derryl Reese

Sep 02, 2022

94 Nissan of South Holland responded

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of South Holland. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (708) 333-2000. Matt Sappenfield Owner Loyalty Manager

August 24, 2022

Dealership Rating
Employee Rating

I went in to get an all change and a tire rotation and tell them my check engine light was on they did the oil change and tire rotation but never said anything about my engine light which was still on whe More

by perrycoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

94 Nissan of South Holland responded

We are disappointed to learn of your experience here at Nissan Of South Holland, but will take this opportunity to improve. Please reach out to us at (708) 333-2000 so we may assist you in moving forward towards a resolution. We would be happy to check your check engine light. We will even wave the $180 diagnosis fee. Give us a call at your earliest convenience. Matt Sappenfield Owner Loyalty Manager

August 22, 2022

Dealership Rating
Employee Rating

I am extremely satisfied with the outstanding service I received when having my car serviced. The staff were all extremely professional and competent. I interacted with Taylor upon intake, during, and More

by Shirley Chappell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacquelyn Vaughn

Aug 26, 2022

94 Nissan of South Holland responded

Shirley, we really appreciate your positive review! We're looking forward to your next visit with us! Matt Sappenfield Owner Loyalty Manager

August 16, 2022

Dealership Rating
Employee Rating

Thank God For Jeff Guard, and Darryl for putting in the effort to please customers. More

by shonice8wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson , Derryl Reese

Aug 19, 2022

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

August 12, 2022

Dealership Rating
Employee Rating

I went for tire rotation and oil change. I got over inflated tires and oil all over my doors seat and console. It took almost 4 hours to complete the job I'm terribly disappointed and will n More

by sanchosanchez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jasmine McCarroll, Tech. MARCEL

Aug 17, 2022

94 Nissan of South Holland responded

Thanks for letting us know about the experience you had with us. The technician is brand new to us and we will work with him to do better, so hopefully, you can give us another chance. We are so grateful you took the time to let us know so we can get correct Marcel's growing pains. Liz

August 10, 2022

Dealership Rating
Employee Rating

I appreciate the effort of Nissan. Treat people the way you want to be treated. More

by shonice8wilson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: JEFF Guard +5

Aug 12, 2022

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon! Matt Sappenfield Owner Loyalty Manager

August 03, 2022

Dealership Rating
Employee Rating

Offer coupons and discounts when customers are getting more than one sevice. I received a coupon in the mail the same day I paid for an oil change, air and cabin filters. Coupons offered oil with tire rot More

by khill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

94 Nissan of South Holland responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (708) 333-2000. Matt Sappenfield Owner Loyalty Manager

August 03, 2022

Dealership Rating
Employee Rating

I am very happy with my purchase of my new car. My experience was painless. My car was clean Gassed up and ready to go in record time. More

by jeffrey.gard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Matt Sappenfield, Chris Koehler, Jose Lopez, Tyler Roberson , Frank Kaczmarski, Jasmine McCarroll, Derryl Reese, Kasey Winters

Aug 05, 2022

94 Nissan of South Holland responded

Jeffrey, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of South Holland! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

July 26, 2022

Dealership Rating
Employee Rating

Excellent dealership, always good service and exceeds my expectations. Darryl and the rest of the service people are always friendly and keep me informed about the status of my car. More

by Silos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese

Jul 30, 2022

94 Nissan of South Holland responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

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