Ted Morelock | Page 2

Nightmare I’m sure you are well aware that the services we wrote on key envelope were not completed, requiring several appointments, however eventually you made I’m sure you are well aware that the services we wrote on key envelope were not completed, requiring several appointments, however eventually you made it right. More

by paulmills Verified Customer Verified Customer

Helpful 0

Report | Print

The Wissler Experience We've been customers for the past 15 to 20yrs. Service was and is exceptional and fair. All the different service clerks we've have gotten to know We've been customers for the past 15 to 20yrs. Service was and is exceptional and fair. All the different service clerks we've have gotten to know over the years were always friendly and made us feel at home especially in the waiting room with snacks and refreshments. I have no problem coming back or referring anyone to them. It was also great meeting the Wissler brothers who have no problem coming down to meet and greet you to the point where when we see each other it's a nice conversation. But don't just take my word for it come see for yourself. God Bless Wissler family and Employees!!!! More

by Pastor James Nowlin Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent Experience I would highly recommend Wissler Motors. Tyler was very knowledgeable and helpful during the purchasing process! He was willing to work within our t I would highly recommend Wissler Motors. Tyler was very knowledgeable and helpful during the purchasing process! He was willing to work within our time constraints to expedite the final purchase. More

Helpful 1

Report | Print

Restored my new car After purchasing a new Buick from Whitmoyer my wife and I went for a drive in southern Lancaster to view the fall foliage. While I was making a left t After purchasing a new Buick from Whitmoyer my wife and I went for a drive in southern Lancaster to view the fall foliage. While I was making a left turn another driver passed me on the left and altered my brand new car 😳 Wissler restored it to factory new! No hassles, no drama, just first rate quality work- Thanks to Ted and his awesome crew! Joe G More

by Joe G Verified Customer Verified Customer

Helpful 0

Report | Print

Good people good work I had body work done on my F150. Process was easy and work was completed to my satisfaction. I would recommend the collision center for any work you I had body work done on my F150. Process was easy and work was completed to my satisfaction. I would recommend the collision center for any work you may require. More

by therancks Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent body shop service The service was excellent; he kept me informed and worked very well with the insurance company to handle all of the details. Car was fixed in timely m The service was excellent; he kept me informed and worked very well with the insurance company to handle all of the details. Car was fixed in timely manner and the work was well done. More

Helpful 0

Report | Print

Make my old truck look look like new My 1995 truck was at a crossroads . Was I going to spend the money and do the much needed body work? I am so glad I did. The truck looks brand new! My 1995 truck was at a crossroads . Was I going to spend the money and do the much needed body work? I am so glad I did. The truck looks brand new! More

by dierking13 Verified Customer Verified Customer

Helpful 0

Report | Print

Great buying experience! Yuri Sheaffer and the whole Wissler team made this a great buying experience! You can't go wrong with Wissler Motors! Best sales team, service and bod Yuri Sheaffer and the whole Wissler team made this a great buying experience! You can't go wrong with Wissler Motors! Best sales team, service and body work in the area. Won't go anywhere else. More

Helpful 0

Report | Print

Severe Damage from Auto Body Repair Department My 2017 Jeep Renegade, which I purchased from Susquehanna Chrysler, Jeep, Dodge in June of last year, was hit twice during the March 21st snow storm w My 2017 Jeep Renegade, which I purchased from Susquehanna Chrysler, Jeep, Dodge in June of last year, was hit twice during the March 21st snow storm while parked in front of my house. Fortunately, both people stopped, called the police, and had insurance. My auto insurance is through Erie, and I was recommended by both Erie and Susquehanna to come to Wissler’s to have my repairs done. I brought my car to the body shop at Wissler’s for an assessment, and then brought my car back on April 2nd for the repairs. I was finally able to pick up my Jeep on Tuesday, April 17th. During this period, I was given a massive Chevy Suburban from Enterprise which I couldn’t even park in front of my home due to its obnoxious size. When I picked up the car on the 17th, I noticed the brakes were squeaky, which I was told was just rust build up that would resolve with driving, which it did. I drove my car home from Mount Joy back to downtown Lancaster. On Thursday, April 19th, I drove my car from Lancaster City to Leola and then to Hershey and back home. I only noticed that my muffler sounded slightly louder than usual, but it did not seem suspect. On Friday, the 20th, after working for 12 hours, as a nurse, I was parked in the Target parking lot on Fruitville Pike when I noticed there was new damage to the right side of my lower bumper. Upon further inspection, I realized that the bumper covered up the ENTIRE side-by-side exhaust pipes, which had then subsequently burnt a hole through the bumper and was very hot. I immediately drove home and parked the car. Upon making a personal Facebook post about the severity of the situation, I was contacted by Ted on Saturday morning, who had gotten wind of the post before I had a chance to call the body shop. Mind you, I was also scheduled to work Saturday and Sunday from 7am to 7pm. I told Ted that I preferred to speak with my insurance company before agreeing to bring the car back and I would not be able to do anything until Monday. I did not, at anytime, feel that that the response from Wissler’s was concerned with the serious nature of this negligence. I spoke with Erie on Monday and was assisted in organizing the additional repairs. I requested, upon speaking with Susquehanna directly, that the Jeep should be evaluated for any engine issues after the bumper was repaired. My Jeep was picked up at my house on Monday, after hours of fielding a horrendous amount of phone calls. This time was planned to be spent completing school work for my nursing bachelor’s degree, which put me seriously behind schedule. The rental car I was then giving was a ridiculous Nissan Cube. Yesterday I had to call the auto body shop to ask for an update. Today I was notified via text message, by Susquehanna, that my car had come in for inspection. I never got a call from your body shop, and due to my schedule, had limited time to pick up my car. When I picked up my car, my gas tank was on empty. When I asked about that, Ted told me there was a gas station down the street. I have never experienced such dismissive customer service. As a woman, I am horrified that your men in that shop would treat me with such utter disrespect, unwilling to acknowledge the gravity of the error. In several different ways, I could have been killed, and I assure you sir, I am in no way being dramatic. The amount of times that I was “blown-off” by your staff, and to end the situation with an empty gas tank is completely unacceptable. I have contacted Susquehanna as well as the Chrysler corporate headquarters to file a formal complaint. I have been advised to seek legal counsel, as well as email you directly. I have also notified the Better Business Bureau to address this negligence. I do not feel this matter was addressed with sincerity or a concern that matches the severity of the situation. The disrespectful handling of this situation also makes it clear to me how your auto body shop treats women. More

Helpful 0

Report | Print

Wonderful Service experience I had my Chevrolet Malibu in for a state inspection the service staff was polite, courteous and got the job done in a timely manner! Perfect! I had my Chevrolet Malibu in for a state inspection the service staff was polite, courteous and got the job done in a timely manner! Perfect! More

Helpful 0

Report | Print