TeresaMarie D'Agostino

Purchased a used F-150 with 20k miles that supposedly had a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pa a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pads only account for approx. 40% of Braking, no way they should be metal to metal this soon. $750 repair. Tried reaching Derrick Walker multiple times to speak about the warranty and the recall they sold it with that was specifically was about the parking brake applying while driving but he never called back. Clearly I will never use this dealership again and after owning SIX F-150s I may need to give GM or Dodge a try next time! More

Helpful 0

Report | Print

Service was professional. Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Vis Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Visit Suburban Ford of Ferndale. Ask for, Theresa, she's a gem. More

Helpful 0

Report | Print

I had an issue and I contacted Tom regarding it and he handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anyti handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anytime no questions asked. He is a man of his word and I greatly appreciate him. More

Helpful 0

Report | Print

When i buy car it was in bad condition because 2 days after ,i need to go in mechanic and I spend 3200$ . after ,i need to go in mechanic and I spend 3200$ . More

Helpful 0

Report | Print

Theresa and Tom helped us getting everything we needed to complete the sale we were happy with our purchase complete the sale we were happy with our purchase More

Helpful 0

Report | Print

Ferndale Ford is the worst dealership I have ever used. Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls a Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls and messages and nothing was getting done. Some how by accident I wound up talking with Mr Antonio Sbrocca. He went to work on the problems and corrected them in a timely fashion. I am totally satisfied with the job Mr Sbrocca did he rates 5 stars plus. The dealership gets 1 star only because I can't leave 0 stars. Mr Sbrocca is the only positive thing about this purchase. More

Helpful 0

Report | Print

This dealership is great, their customer service was awesome. They kept their word and gave me what I wanted… awesome. They kept their word and gave me what I wanted… More

Helpful 0

Report | Print

Dealership had a take it or leave it attitude since new ownership. Other Suburban dealers have a complete different attitude. Price was good so we purchased. But clueless when it comes to customer service ownership. Other Suburban dealers have a complete different attitude. Price was good so we purchased. But clueless when it comes to customer service More

Helpful 0

Report | Print