"Exceptional Service on a Saturday!"
I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so it was important for me to get air put in the tires as soon as possible. Instead, the tech discovered there was a nail in one of the tires, a real safety issue! I had them plug the tire--plus perform a needed oil change, along with tire rotation on a Ford Focus. The tech also provided a vehicle report card, which included a thorough inspection of the car--with one exception. For some reason, the wiper blades were not inspected, even though that is a promised part of the inspection. Despite that one omission, I was thoroughly please with the service--vehicle and customer-- provided by Suburban Ford of Ferndale. Kristin Walker, the Service Consultant on duty, greeted me with a smile upon my arrival. The car was brought in immediately. The reception area was stocked with hot coffee, flavored creamers and a big flat-screen TV. Darin Fogle, from New Car Sales, came over to chat with me and other customers in the reception area--and gave me his card before he left to get back to work. The cost for everything was very reasonable, with me being informed of the price of any added service before it was performed. Overall, a very pleasant experience! As a resident of northwest Detroit, I'm delighted to have this suburban dealership and its outstanding service department nearby on Woodward, just across 8 Mile Road. (PS -- I'd visited the service department twice before, when the tired pressure light came on. Both times, they added air, reset the warning light and topped off the fluids at no charge.)
"As good as it gets"
Absolutely phenomenal experience from the get-go. Best car buying experience I've had. Everyone I worked with was polite, professional, and personable. Also, they kept things transparent and to the point. Nick Burns & Mike MacEachern both great guys and would recommend their service to anyone.
- Kimberly S Monroe- Hayes
My moms 2010 Dodge Journeys car rear differential broke. Her car was in shop for 3 months January 27 until April and they did not honor her warranty but it was covered, because the repair shop they set her to put a donut tire her car " that's what made it brake the some bull why put a donut tire in a car if your give a excuse like that, for 3 months she had to rent cars asking her kids to help her because she's on a fixed income. Her car still broke.
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