I worked with Dennis on the purchased of my Ram 1500. Very friendly, professional gentlemen. I originally went here to test drive the truck, walked out that night driving it home. Small issue with the tail light on the truck, Dennis and Brad the sales manager made sure that was resolved. I would recommend this to friends and family.
"Exceptional Service on a Saturday!"
I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so it was important for me to get air put in the tires as soon as possible. Instead, the tech discovered there was a nail in one of the tires, a real safety issue! I had them plug the tire--plus perform a needed oil change, along with tire rotation on a Ford Focus. The tech also provided a vehicle report card, which included a thorough inspection of the car--with one exception. For some reason, the wiper blades were not inspected, even though that is a promised part of the inspection. Despite that one omission, I was thoroughly please with the service--vehicle and customer-- provided by Suburban Ford of Ferndale. Kristin Walker, the Service Consultant on duty, greeted me with a smile upon my arrival. The car was brought in immediately. The reception area was stocked with hot coffee, flavored creamers and a big flat-screen TV. Darin Fogle, from New Car Sales, came over to chat with me and other customers in the reception area--and gave me his card before he left to get back to work. The cost for everything was very reasonable, with me being informed of the price of any added service before it was performed. Overall, a very pleasant experience! As a resident of northwest Detroit, I'm delighted to have this suburban dealership and its outstanding service department nearby on Woodward, just across 8 Mile Road. (PS -- I'd visited the service department twice before, when the tired pressure light came on. Both times, they added air, reset the warning light and topped off the fluids at no charge.)
"As good as it gets"
Absolutely phenomenal experience from the get-go. Best car buying experience I've had. Everyone I worked with was polite, professional, and personable. Also, they kept things transparent and to the point. Nick Burns & Mike MacEachern both great guys and would recommend their service to anyone.