Terry Jarvis | Page 2

This dealership is a well oiled machine…employees are going above and beyond to make sure the care and needs of the customer are met beyond expectations! Teri and Vanessa answered every question we had going above and beyond to make sure the care and needs of the customer are met beyond expectations! Teri and Vanessa answered every question we had and even answered questions we didn’t think to ask. Hassan Hussain over in finance was very approachable and knowledgeable. He wears many hats…such as helping with finance to answer questions at the front desk to even helping out a difficult situation at the cashiers desk. I witnessed him calming down an irate customer…came up with a solution…and at the end made the customer laugh and smile when he left all while being completely professional. Mack Remy was also excellent as I brought my new vehicle in for the sentinel shield. He kept me updated on when my car would be ready, asked me if I needed a shuttle and offered snacks and drinks while I waited. All of these employees: Teri, Vanessa, Hassan, Mack and all of the other employees who answered my other questions about other vehicles …kudos to you. They should be rewarded! It was a pleasure working with this dealership. You have earned a customer for life! Thank you for all of your help!!!! Last but not least a shout out to Rita Case…it’s sooooo great that you give back to the community. I have not had the pleasure of meeting you, but seeing how this dealership runs this business has restored my faith that there are good people in this world. Keep up the FANTASTIC work and we will be referring this dealership to all of our friends and family. Thank you for a wonderful experience! More

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The reason for my recent visit was maintenance on my 2020 RDX. Francisco Garcia is a terrific service representative. He provides the best possible assistance to his clients. RDX. Francisco Garcia is a terrific service representative. He provides the best possible assistance to his clients. More

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The salesman & service writer want to satisfy their customers & I have complete faith in them.I've dealt with Rick Case Acura now for about 9 years. customers & I have complete faith in them.I've dealt with Rick Case Acura now for about 9 years. More

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Third vehicle from Rick Case Acura and as always flawless experience. Terry is the best sales person I have ever worked with, straight forward and honest. experience. Terry is the best sales person I have ever worked with, straight forward and honest. More

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I knew what I wanted at what price, they got it done in 24 hours. Kudos to Terry and Mo! 24 hours. Kudos to Terry and Mo! More

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Friendly, responsive, honest and knowledgeable. Zero pressure. Treats the customer the way the customer wants to be treated. Zero pressure. Treats the customer the way the customer wants to be treated. More

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Great service and very friendly staff. Francisco the service advisor really cares about customer service relations Francisco the service advisor really cares about customer service relations More

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The sales team was excellent. From service to finance to my follow up call. Amazing service and best buying experience. From service to finance to my follow up call. Amazing service and best buying experience. More

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Dealership was very clean, organize and elegant looking. All personnel we got in contact with was profesional at all times and transaction was fast and efficient All personnel we got in contact with was profesional at all times and transaction was fast and efficient More

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I can’t say enough on how great my experience was with Rick Case Acura! Best experience I have ever had starting with our Salesman Mr. Terry Jarvis! Mr Jarvis is definitely an Acura man through and throug Rick Case Acura! Best experience I have ever had starting with our Salesman Mr. Terry Jarvis! Mr Jarvis is definitely an Acura man through and through so much knowledge, no pressure, very calm demeanor, I really couldn’t believe it! He was a straight shooter, went over everything on the car, took his time to explain all details and he followed up several times after we purchased the car! Unbelievable the professionalism that he displayed! You are lucky to have such a professional such as Mr. Jarvis! It don’t stop there the sales manager Mat another straight shooter, direct no going back and forth, no lies just straight to it! Very professional as well, got us in and out of there no time wasted! The finance manager another great professional , everyone was stellar! Rick Case Acura can’t be compared to other dealerships, if you’re looking for honesty and straight shooters head over to Rick Case Acura, you will not be disappointed!! I’m still in awe with the service!!! Excellent excellent!! I have been to different dealerships BMW, Mercedes, etc and the level of service we received at Rick Case Acura outshines those dealerships! I left there feeling like I’m really part of the Acura family! There’s only one thing I wish I could change, I purchased two cars from Infiniti a few months ago I wished I went to Rick Case Acura before I did it! I will definitely be going back and I recommend everyone to drop by and you will see what I mean, ask for Mr Jarvis you will not regret!!!!! More

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