Terry Jarvis | Page 9

Great service , terry jarvis and Francisco Garcia . Really care about delivering top service. Also dean is a very good service manager . He really cares about taking care of the customer. Really care about delivering top service. Also dean is a very good service manager . He really cares about taking care of the customer. More

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I just purchased my Acura on 01/29/21 after leasing for 3 years. It was a TERRIBLE experience. I felt pressured with all the fees including a ???Predelivery Service Charge. PLEASE what is that? All the sudd years. It was a TERRIBLE experience. I felt pressured with all the fees including a ???Predelivery Service Charge. PLEASE what is that? All the sudden fees presented to me just benefit Rick Case Acura. Another upsetting issue was the price the dealership tried to charge me at time of purchase which was more than the buy out price on my lease. The car had only 12.656 miles and was in perfect condition. I am writing this review with the hope the dealership will make changes so future buyers don't have to go through what I went through. It was an extremely stressful and unpleasant experience. This is the third Acura I have purchased and have never gone through such a negative experience. The rating for the dealership should not even be one star. I wish all at Rick Case Acura could be as professional, calm and helpful as Terry Jarvis who has always deserved 5 starts. More

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Experience like no other. The sales team was incredibly helpful and was there every step of the way. Overall the best experience I had buying a car and I will continue to buy from Rick Case Acura. helpful and was there every step of the way. Overall the best experience I had buying a car and I will continue to buy from Rick Case Acura. More

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Rick Case treated us like normal people and didn't rush us.. They let us take our time and come back to drive the car and move at a pace we were comfortable with. Looking forward to buying next car from t us.. They let us take our time and come back to drive the car and move at a pace we were comfortable with. Looking forward to buying next car from them. More

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Great experience with the team! Made buying my first Acura a breeze! I love the car and the store! Thank you always Rick case Acura! Acura a breeze! I love the car and the store! Thank you always Rick case Acura! More

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Super courteous and professional.Extremely patient. Good Super courteous and professional. Extremely patient. Good selection Easy to get to Very Covid-19 friendly. Easy to park and test drive Educated Super courteous and professional. Extremely patient. Good selection Easy to get to Very Covid-19 friendly. Easy to park and test drive Educated on car features More

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Terry was a fabulous salesman. He was easy to communicate with and easy to deal with. I would highly recommend Phil Smith Acura and Terry as a salesman. with and easy to deal with. I would highly recommend Phil Smith Acura and Terry as a salesman. More

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This is the 4th car I have purchased from Terry and he is the absolute best. I HATE the car buying process and he makes it simple, convenient, and I feel I can trust him. Trust isn’t something that is easy t the absolute best. I HATE the car buying process and he makes it simple, convenient, and I feel I can trust him. Trust isn’t something that is easy to come by in the auto industry. More

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I had a wonderful experience getting my new TLX. I love it. Terry Jarvis was the best. This is my 4th Acura from this dealership. it. Terry Jarvis was the best. This is my 4th Acura from this dealership. More

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2020 RDX A-Spec Terry Jarvis does it AGAIN!!!! I live in St. Augustine now and as long as Terry is there I will be there. Terry continues to delivery not just a dea Terry Jarvis does it AGAIN!!!! I live in St. Augustine now and as long as Terry is there I will be there. Terry continues to delivery not just a deal BUT he represents Rick Case Acura like no other can. I MUST thank Tom and also Mo in finance for there diligence in going the extra mile to confirm what Terry assured me of over the phone and from long distance. Like I said, as long as Terry is there I will be there.... #RickCaseAcura #RDX #Aspec #TerryJarvis2020 More

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