Terry Kaufman | Page 3
Service Manager
Monroe Chrysler Dodge Jeep Ram Superstore
15160 S Dixie Hwy
Monroe, MI 48161
44 Reviews
Write a Review44 Reviews of Terry Kaufman
September 29, 2023
The work done on our vehicle was done correctly, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, unfortunately, it took way too long to do the job. After making an appointment one month in advance, and dropping off the car early in the morning, it should not have taken just over two weeks to change front 2 struts and do a transmission flush. I felt like I was being lied to about the status of our vehicle and reason it was taking so long.These parts should be commonly stocked at any reasonable dealerships parts department. Also, this repair was done way before the UAW strike, so there should be no supply chain issue excuses. I’m assuming our repair was kind of put on the back burner because it was warranty work and not full retail price work. I was communicating with a representative from the dealership, asking why it took so long to complete the work and that person said they would get back to me with the reason and they never did any follow up with me. For these reasons, I’m honestly not sure I would recommend the dealership to my friends. More
September 29, 2023
Monroe Jeep gives me the confidence knowing the job will be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided servi be done correctly the first time. People like Juliana Link has answered my questions professionallyy in giving me confident in their provided service. Service department manage Terry Kaufman has the answers when called upon! Thank you Monroe Jeep a long time customer! More
Other Employees Tagged: Julianna Link
September 29, 2023
Dealership and entire staff are professional, courteous, friendly and there is no place i would rather trust with my auto needs. friendly and there is no place i would rather trust with my auto needs. More
Other Employees Tagged: Jeremy Jennings, Julianna Link
September 29, 2023
The dealer at dodge was vear good to let me what going on with car. with car. More
Other Employees Tagged: Julianna Link
September 22, 2023
Terry and JJ worked hard to ensure my Jeep was thoroughly checked and that the service was under warranty. They helped make a stressful situation much easier than expected. checked and that the service was under warranty. They helped make a stressful situation much easier than expected. More
Other Employees Tagged: Jeremy Jennings
September 22, 2023
They did everything and a timely manner managed. They had great service. Got me in and out of there fast. They had great service. Got me in and out of there fast. More
Other Employees Tagged: Julianna Link
September 22, 2023
If you need anything car/ truck related monroe dodge is the place to go! Great people and service! the place to go! Great people and service! More
Other Employees Tagged: Julianna Link
September 20, 2023
Fast and efficient. friendly staff. Clean waiting room. Explains everything up front. Highly recommend! Julianna is great friendly staff. Clean waiting room. Explains everything up front. Highly recommend! Julianna is great More
Other Employees Tagged: Julianna Link
September 17, 2023
The intake person listened to my problem description and set the vehicle up to be inspected and fixed within a very short time. I was satisfied. I did pay a small fee for the work which may have been covere set the vehicle up to be inspected and fixed within a very short time. I was satisfied. I did pay a small fee for the work which may have been covered by the insurance I paid for when leasing the vehicle? More
September 13, 2023
Service was great, Jamie and service manager Roy were great , always call me and we’re willing to help, loaner vehicle was great, service was great, will return to dealer, I pass two other dealers to go great , always call me and we’re willing to help, loaner vehicle was great, service was great, will return to dealer, I pass two other dealers to go to Monroe dodge Jeep, thanks for great service. More
Other Employees Tagged: Julianna Link , Jamie and Roy