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Terry Kelly
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Terry Kelly | Page 17
Service Advisor
Lorenzo Nissan Ft. Lauderdale
1051 S Federal Hwy
Fort Lauderdale, FL 33316
168 Reviews
168 Reviews
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168 Reviews of Terry Kelly
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September 08, 2022
Paid cash for the truck knowing it had the check engine light on. Was told this is a simple repair and in writing they will fix it. Here we are a month later and they still have the truck. No communication light on. Was told this is a simple repair and in writing they will fix it. Here we are a month later and they still have the truck. No communication from any staff including management. It's been a nightmare to deal with. They haven't repaired the truck they haven't returned my calls they haven't given me a refund they just gave me a rental that I can't even use for my work. Super frustrating and just want my money back so I can go buy a truck I can use for work and stop pushing jobs and losing money because I don't have a vehicle that can pull a trailer More
by Dustin
Other Employees Tagged: Theo Cameron, Nestor Alvarez, Craig Servo, Gerald Wynter , Mike Hernandez, Chris Magdalena, Kenton Moore, David Wachs
September 06, 2022
Terry Kelly is an excellent service advisor if it wasn’t for him and Lorenzo Nissan I won’t be going there to service my car I have a record with them. Too bad that they can’t drive you more than 7 miles for him and Lorenzo Nissan I won’t be going there to service my car I have a record with them. Too bad that they can’t drive you more than 7 miles More
by LVICTORIA10
September 03, 2022
Very incompetent and uncaring set of people. All smiles during the sell, but the service department is beyond a nightmare and is the rudest bunch of people I’ve ever encountered. No one at this All smiles during the sell, but the service department is beyond a nightmare and is the rudest bunch of people I’ve ever encountered. No one at this dealership returns phone calls nor answers the phones 80% of the time. I called 10 times to get that average so you can do the math. This is the worse dealership I’ve ever dealt with and I’ve been buying vehicles for over 30 years. Nissan should pull their franchise from this group. Truly a buyer beware location for sure. Will never buy another Nissan thanks to this dealership. I can’t say enough negative things. More
by Never another Nissan
Other Employees Tagged: Theo Cameron, Nestor Alvarez, Craig Servo, Gerald Wynter , Mike Hernandez, Chris Magdalena, David Wachs
August 30, 2022
I have given them many opportunities. They don't greet you when you drive up. They just wall right by you and make you feel that you are disturbing them. Even when you have a simple appoi They don't greet you when you drive up. They just wall right by you and make you feel that you are disturbing them. Even when you have a simple appointment for an oil change, you have to wait over 2 hours. Then you have to wait another 30 minutes to get your keys and invoice More
by Tony
August 30, 2022
Terry is wonderful. . He is courteous and understands my time and concerns with my car. As an elderly person and a widow my car Is my lifeline and I appreciate his sugge . He is courteous and understands my time and concerns with my car. As an elderly person and a widow my car Is my lifeline and I appreciate his suggestions of days and times to fit into my very busy schedule. He always returns my calls and I appreciate this. He makes my service days less stressful. Thank you. More
by Macoffey
Other Employees Tagged: Craig Servo
August 24, 2022
My visit at Lorenzo Nissan was the best and easiest car appointment I’ve ever had. They even vacuumed and cleaned my car:) Terry was the one who helped me out and gave me a sheet of possible things to l appointment I’ve ever had. They even vacuumed and cleaned my car:) Terry was the one who helped me out and gave me a sheet of possible things to look out for. He’s the best and will be bringing me car to Lorenzo going forward. Thank you, Charlie Evans More
by C.EVANS
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