5 Reviews
Write a Review5 Reviews of Terry Kinsella
April 30, 2024
I don’t know where to start with everything that we’ve been through with this place. We purchased a 2015 Jeep at the end of 2021 and went through MONTHS of trouble. We paid a significant amount extra to h been through with this place. We purchased a 2015 Jeep at the end of 2021 and went through MONTHS of trouble. We paid a significant amount extra to have undercoating done upon purchase, only for them to not do the undercoating. Which meant having to bring the vehicle back in for service. I had been dealing with our advisor for this and had an appointment booked to drop off and a rental promised. Show up for my appointment, no one knew I was coming, and they had no rentals available. Advisor of course wasn’t around to help. After getting it sorted the vehicle was left to get the undercoat. Come back the next day to pick up the Jeep, undercoat still wasn’t done. Advisor was ignoring my emails at this point so I had to reach out to a manager. Very long story short, we never did get that undercoat done. Fast forward to today, the engine blows. Luckily upon purchase we were given a lifetime warranty on the engine as long as all oil changes were done at an authorized mechanic/oil change business and we had the receipts. Now, we live far out of town so we checked multiple times with our advisor that the warranty is still valid as long as we have the changes done at an authorized business. I wish we had recorded our conversation. We call Southbank today to be told we have NO warranty as we haven’t brought the vehicle in to them for each oil change. Being ABSOLUTELY LIVID is an understatement. First of all our advisor should be fired on the spot with all the screw ups and lies we’ve had to endure. If we were told we had to bring the vehicle in for service only at Southbank to honour the warranty we absolutely would have! We are more than capable of changing the oil ourselves and yet we have been spending way more money brining it in to have it done for this reason alone. Now we have to replace the engine on a vehicle that’s only 9 years old that we only bought 2.5 years ago that has far less than 200,000 km. This place is run by xxxxxxx and is an absolute xxxx show. I’ve never had this many problems from one purchase before and I wouldn’t tell my worst enemy to buy a vehicle from here. More
Other Employees Tagged: Brandon Dallaire, Bill Morrison
December 27, 2023
Fantastic work and amazing customer service, can’t say enough. Nice clean environment alongside welcoming staff enough. Nice clean environment alongside welcoming staff More
May 18, 2022
Service here is exceptional! Ian is the service department was very helpful and informative during our experience. I would highly recommend this dealership. Ian is the service department was very helpful and informative during our experience. I would highly recommend this dealership. More
Other Employees Tagged: Madeleine O'Neil, Tyler Parker , Ian Woodcock
July 21, 2021
Excellent customer service - we had a slight little hiccup but the way Terry and the team dealt with it was outstanding. 10/10 would recommend. hiccup but the way Terry and the team dealt with it was outstanding. 10/10 would recommend. More
Other Employees Tagged: Simon Mertick
July 20, 2018
Completely Rude Very rude to me. Didn't give me the time of day and major attitude. I will never buy from this dealership because of her tactics. Very rude to me. Didn't give me the time of day and major attitude. I will never buy from this dealership because of her tactics. More