Thomas Bivins
Thomas Bivins at Phillips Chrysler Jeep Dodge Ram
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Thomas Bivins

Product Specialist

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.9
101 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

11 yrs, 4 mos

4.9

101 Reviews

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101 Reviews of Thomas Bivins

April 22, 2024

Dealership Rating
Employee Rating

Purchased our Jeep Rubicon here and take it back for all service including oil changes. They always provide fast, professional service and we are very happy with the dealership. More

by dav52803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

April 19, 2024

Dealership Rating
Employee Rating

Had a recall on paint had to repaint hood I bought the gladiator with a decal on it they said they had to take decal off to paint hood said they would replace it because it was on it when I bought it. But More

by STACKSFLAMETHROWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Roberts

Apr 22, 2024

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

April 05, 2024

Dealership Rating
Employee Rating

Salesman, Thomas Bivins was knowledgeable and very helpful without being overbearing. I would recommend him More

by bbar1
Recommend Dealer
Yes

Other Employees Tagged: David Hoff, Don Wulff

Apr 07, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Thomas had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

February 21, 2024

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Service at Phillips is always friendly and fast. Usually, hardly any wait time with an appointment. More

by ANIC328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Cummings-Service Dept

Feb 21, 2024

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that Thomas, Derek, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

January 18, 2024

Dealership Rating
Employee Rating

Three months waiting for fob that was promised at purchase time. Emails not answered. Phone calls not returned. More

by DON343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2024

Phillips Chrysler Jeep Dodge Ram responded

Don, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

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Employee Rating

Great service and the friendly professional staff make your visit a pleasure. I will always choose to come here for all future service More

by RAL1SVL2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ulecki Service advisor

Jan 17, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 28, 2023

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Excellent service, excellent team. .Good customer service. I will make sure I bring more people to Dodge. More

by MAGGY.MAGLOIRE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Phillips Chrysler Jeep Dodge Ram responded

Maggy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 24, 2023

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Employee Rating

Great dealership, no high-pressure knowledgeable and extremely helpful. Always available to answer your questions. More

by NYFLYER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Brian Baker, Dale Coleman, David Hoff, Don Wulff , Gary Winkler, Dominic Crimeni, Karl Knieriemen

Nov 26, 2023

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 12, 2023

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Employee Rating

I bought a certified 2020 Jeep Cherokee latitude in September found to have front end issues, they are still working on rectifying the problem. I have made 2 months of payments and still haven’t receiv More

by TTROUT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 13, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

Nov 14, 2023

TTROUT42 responded

Spoke with John Novak the other day and he stated that they are ordering new rims and hopefully I should be able to pick up vehicle on Saturday, I sincerely appreciate the tentativeness of all Phillips staff in trying to resolve the situation.. God Bless you all, keep up the amazing work!!

November 12, 2023

Dealership Rating
Employee Rating

Service department is like pulling teeth to have work done. I had to drive 45 minutes one way about 8-10 times before anything was done. Honestly if Thomas Bivens did not work there I would have alread More

by DEVIN.LEBLANC
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Coleman

Nov 12, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, Devin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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