Thomas Lee | Page 2

Went to the website to purchase tires, very confusing for the service department. Emails answered that they could not find my appointment. Tires they suggested were not delivered, but the ones I had ordered the service department. Emails answered that they could not find my appointment. Tires they suggested were not delivered, but the ones I had ordered on line were installed. More

by annreid763 Verified Customer Verified Customer

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I’m m a repeat customer! John and staff know what I want and I always leave happy! Everyone at the dealership is friendly and extremely helpful. John and staff know what I want and I always leave happy! Everyone at the dealership is friendly and extremely helpful. More

by DSCHUG4407 Verified Customer Verified Customer

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T- Lee was wonderful to work with, very quick sale and prompt to reply and get everything ready for a quick pickup! I showed up with my 1 year old and he was ready to keep my little guy happy with ice cre prompt to reply and get everything ready for a quick pickup! I showed up with my 1 year old and he was ready to keep my little guy happy with ice cream and snacks. More

by lauradahle Verified Customer Verified Customer

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Great to deal with, worked on price of are trade and the new one thanks new one thanks More

by nickvitek Verified Customer Verified Customer

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Bill was very kind. He listened to what was important and found the best options for our family! He listened to what was important and found the best options for our family! More

by akhenke47 Verified Customer Verified Customer

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Great dealership! Sale of new van was made smooth and fast. Sales dept and finance are great to work with. Sale of new van was made smooth and fast. Sales dept and finance are great to work with. More

by chris.paquette Verified Customer Verified Customer

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John Hirsch makes me feel like family every time! I’m always happy with the service of my vehicle. I’m always happy with the service of my vehicle. More

by FORFUNQ580 Verified Customer Verified Customer

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They did not check over the vehicle. Tail light out. Washer fluid pump and reservoir not plugged in. Tpms sensors don’t work with the vehicle. If you want top dollar the make your ve Tail light out. Washer fluid pump and reservoir not plugged in. Tpms sensors don’t work with the vehicle. If you want top dollar the make your vehicles worth top dollar. More

by jsquarebird Verified Customer Verified Customer

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Sales guy was very quick and friendly Painless experience. On a side note card don’t need this many features. I spend more time learning how to turn off most of them experience. On a side note card don’t need this many features. I spend more time learning how to turn off most of them More

by relic867 Verified Customer Verified Customer

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My son and I bought a car at this dealership. Since I have bought 7 other cars from other Luther locations and never ad an issue. I feel bad because I told him about my previous experiences with Since I have bought 7 other cars from other Luther locations and never ad an issue. I feel bad because I told him about my previous experiences with Luther Dealerships. The car had a noise when we test drive. We went back and told the sales person. He advised that sometimes cars make noises because they are in the lot for a while. We tried to replicate the issue with the sales person and could not. Within 1 day of buying the car the noise came back and it got louder. My son went back 3 times during his days off and their crapy servie team change some parts (allegedly) however the noise kept coming back. Now 30 days after the purchase of the car. Today October 2nd 2023 they said is nothing they can do. The GM of the store advised my son that if the noise bothers him to turn up the volume. My advise to the GM is you will hear more complaints from this customer. If you do not want to hear the complaints turn on up the volume also. I can tell you I will never step in that dealership to buy a car. I am loging BBB complaint and with Minnesota Attorney Geeral. Something tells me that they have some other issues that other people complaints. However is reading this, do not walk away, run away from this DEALERSHIP if they can call themselves that! More

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