Thomas Lee | Page 3

My experience at John Hirsch was top notch. They are the best in the industry! If you're looking for a new vehicle, I highly recommend you visit them. They are fair, honest, and listen to your They are the best in the industry! If you're looking for a new vehicle, I highly recommend you visit them. They are fair, honest, and listen to your needs. More

by Holmb1091987 Verified Customer Verified Customer

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Great experience! Awesome customer service. Service was completed in a timely manner. Was a clean environment. Awesome customer service. Service was completed in a timely manner. Was a clean environment. More

by rydingbrooke Verified Customer Verified Customer

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They were an amazing…so friendly even though they sold my blue keep a week before blue keep a week before More

by anderjen87 Verified Customer Verified Customer

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I have bought several vehicles from John hirsh the service is excellent! Big shout out to Thomas and Donny!! Love theses guys! service is excellent! Big shout out to Thomas and Donny!! Love theses guys! More

by JANE3330 Verified Customer Verified Customer

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Excuses never follow up dont admit lack of knowledge dont honor promises basicaly admit dont know whats wrong with truck or how to fix it dont honor promises basicaly admit dont know whats wrong with truck or how to fix it More

by ISANTIELECTRIC Verified Customer Verified Customer

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Thomas was amazing at listening to what I wanted when I wasn’t totally clear in exactly what I wanted! He listened and led me to a Jeep Cherokee and it’s absolutely perfect! My wife loves it and it will be wasn’t totally clear in exactly what I wanted! He listened and led me to a Jeep Cherokee and it’s absolutely perfect! My wife loves it and it will be so good for her this winter. Thank you! 😀🙏 More

by donald1965 Verified Customer Verified Customer

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Good place, good mechanics, good honest people. The only downside which isn't the dealerships' fault is the wait time for parts from the manufactures. The only downside which isn't the dealerships' fault is the wait time for parts from the manufactures. More

by jmccarty3 Verified Customer Verified Customer

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The only reason they get 3 stars on this review is their awesome service department and past experiences with buying autos from them. We’ve purchased 4 vehicles from here in the past and we’ve been treated awesome service department and past experiences with buying autos from them. We’ve purchased 4 vehicles from here in the past and we’ve been treated wonderfully. This time was different. While looking for a good used vehicle for our daughter, we got no help from our salesperson. He even lost our phone numbers! He had a guaranteed sale and chose to not help or even call us. After a month of waiting for him we decided to find one ourselves. We bought her vehicle a month ago and he has yet to call us and see if we’re still looking. IF we buy any more vehicles from there, we will definitely use a different salesperson! On a side note a 2018 Jeep Renegade was purchased somewhere else for a sale of 25,000.00 plus a warranty. We lost our salesman card and can not remember his name but he knows. More

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Upon arrival I had requested Adam Nash, as he is the salesman that responded to my e-mail. Adam handed us over to Thomas Lee. Thomas was very pleasant to work with and very accommodating. After showing salesman that responded to my e-mail. Adam handed us over to Thomas Lee. Thomas was very pleasant to work with and very accommodating. After showing us 3 different trucks, our son decided on the truck he couldn't live without. Crazy, he went to look at Chevy Sliverado trucks and totally fell in love with a Dodge Ram. I asked for the car fax on the Ram truck which Thomas Lee graciously printed and presented to me. I noticed there was a recall on the truck and asked about it. As the car fax did indicate there was not a fix for the recall yet. I was told this was not an issue, that if it were, they could not have put the truck on the lot for sale. We went through the paperwork process (filling it out for credit approval), were accepted and were now waiting for my sons dream truck to be delivered to him. Finally, he was able to go sign the paperwork. While he was signing Thomas Lee came to tell his Dad and myself that he could not sell us the truck due to the open (no fix yet) recall. He had to go and stop the signing of the paperwork. as well. Thomas did try to sell us on other trucks, but my son had his heart set on the one he fell in love with. Thomas did ask us to give him until Monday to try to resolve the issue. When we did not hear from Thomas, we bought a different truck from another dealership. More

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Initial experience was good. The used vehicle I purchased is an AWD. During the test drive the rear end kicked out several times. I attributed it to bad roads and weather. The issue continued. 2 d purchased is an AWD. During the test drive the rear end kicked out several times. I attributed it to bad roads and weather. The issue continued. 2 days after purchase I noticed the rear tires were different from the front, they should be the same on AWD vehicles. Cambridge Motors said it was not a safety issue and said I could purchase tires from them instead of fixing the issue. You would think a reputable dealership would at a minimum know that AWD needs all of the same tires (tread pattern) and that it IS a safety issue. I will not be purchasing any more vehicles from Cambridge Motors and I suggest you do not either. Very unhappy customer. More

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