Thomas Mack at Fox Valley Buick GMC

I am (65) years old and have purchase many cars. The sales person Bill McGee, finance
mgr. Ted Wenecki, and the used car mgr Dwayne Gustave are truely proffessional in their respective field are among the best in the car industry. Totally knowledgeable
friendly,called, Fox Valley exceeded my expectations in regards to great customer service. I was accomodated as V.I.P. within the buying process. What a enjoyable experience. People will inform the people in the Tri-City that they have a team of proffesionals in assisting them in helping them purchase a car with a committment to excellence in providing them with great customer service.
Wow! who gives there customer free car washes. This is just one of the value added services they provide.

I will reccomend and send them people that are interested in recieving the best car buying experience, in the Fox Valley area! bar none.


Daniel Cervantes
P.S. Your service manager initiated with a oil change. He was exceptionally
a consument prossional and personable person. I believe his name was Art Gersch.
I do remember him being the tallest in the service dept'

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Everyone at the dealership was very helpful and friendly. They did everything possible to accommodate my requirements. I would buy another car here if the opportunity arose.

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I don't think that buying a new car is ever "fun". But Ben did a great job helping me get to the car I wanted and making sure that I was able to work through the entire purchasing process. When I had some initial issues with my car, the dealership went out of their way to make sure that it was taken care of. They made sure that the problem was permanently fixed the first time. I really appreciate the effort that they took to make things right.

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Last year when my Pontiac needed service, I took it to Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely patient and the service people took all the time that was necessary to solve the problems. He was very courteous and professional, and he carefully explained to me what needed to be done. It was nice to get the feeling that this was a dealership that truly cared about its customers.

While in the past I have sometimes left other dealers' service depeartments saying "I'll never go back there," this time I was so pleased that I did come back a few months later - to buy a 2012 Buick Regal! They found me the exact car I was looking for, the price was right and I received a fair trade-in on my Pontiac. Christina Wickersheim was especially courteous, not only during the buying process but with her followup after the sale. I would certainly not hestitate to recommend Fox Valley to anyone. They are a great group of people and they really understand customer satisfaction.

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After 12 years of wonderful service, our Oldsmobile Silhouette developed some major problems, and we decided it was time for a new car. Our experience with the service department was a good one; Thomas provided excellent work and reasonable prices. We decided to begin our search for a new vehicle at Fox Valley Buick-GMC. Thomas introduced us to Ted Wenecki. Ted was cordial, helpful and knowledgable, and helped us in our decision to buy instead of lease based on our ownership history. The showroom was beautiful and provided us with a good selection of vehicles to consider. When our initial color choice was unavailable, we were given an incentive to opt for a different color...nice! Christine helped us through the GMC family plan process, and Martha was a wizard with the paperwork, warranties, financing and rebates...fun too! When I returned the next day...both Ted and Christina greeted me by name at the door, and Christina informed me that we were going to get another rebate from GMC family! This has been the best experience I have ever had when purchasing a car. The staff are friendly, knowledgable, funny, and are not overbearing. We felt welcomed and relaxed throughout the entire process and feel we received an excellent and honest deal. We highly recommend FoxValley GMC.

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Christina who is the sales manager saw my interest in a used truck and was e-mailing with me till 10pm which made me want to go into her dealership to look at trucks. I got to the dealership she came out to meet me and I dealt with Glen, one of her salesman who was just as friendly. I ended up buying the Honda Ridgeline from them. I brought the truck to my mechanic to check it out. He mad me aware of all 4 tires being dry rotted and that is not safe, and a cracked taillight cover. I emailed Christina and she looked into it. And with great customer service she got me a new cover and 4 brand new tires for only $142, they covered the rest. When I got there I made them aware of a creaking noise when making left turns. Ended up being a cracked stableizer and Christina had that fixed at no charge. So even thought the used truck had a few things wrong with it. Christina and Thomas(service tech) made everything right. I would recommend these guys and would buy another car from them.

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