Thomas Restino | Page 4

This dealer is the worst in customer service. We have had our car towed in 5 times now. They all saidthe car was unsafe to drive but dont do anything about getting us out of it. I would recommend going elsew our car towed in 5 times now. They all saidthe car was unsafe to drive but dont do anything about getting us out of it. I would recommend going elsewhere. The big shots there are very rude also. Customer service is not there speciality. Avoid this dealer. I would not even give them 1 star. More

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I had to take my car to a Toyota dealership to get I had to take my car to a Toyota dealership to get fixed. As well as another chevy dealership on wolf road because Depaula felt it was necessary to t I had to take my car to a Toyota dealership to get fixed. As well as another chevy dealership on wolf road because Depaula felt it was necessary to take apart iteams on my car and not put it back together with out my permission. When I asked them why they told me not their problem. They tell you they want to help but dont care. When I emailed the VP of operations my issues with my car, it drove in but could not get out of drive while on Depaulas lot, his response was " Good Luck" More

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A shakedown My wife and I (both DePaula customers) are absolutely beside ourselves with anger and frustration with the service department at this dealership. We'v My wife and I (both DePaula customers) are absolutely beside ourselves with anger and frustration with the service department at this dealership. We've had nothing but headaches since purchasing our vehicles a few years ago. Prior to a recent incident, which is main subject of this review, most of the problems we’ve experienced with DePaula concerned customer service and communication (confusing my wife's account with my own for oil changes, etc.). However, most recently, my wife’s vehicle suffered a fuel system malfunction. We had the vehicle towed to DePaula for repairs. At the very onset, the service representative misled her as to the nature of the problem and potential cost of repairs. It was confirmed by a seasoned mechanic friend of ours that she was given wrong information and we were being grossly overcharged in the quote. With little choice available to us given the prohibitive financial cost of having the vehicle towed elsewhere and limited time due to work obligations, etc., we decided that DePaula could perform initial repairs on the condition that they keep us apprised of the problem and estimated cost. They didn't do so. After four days in possession of the vehicle, we were told that the car was repaired and ready to be picked up. It was released back to my wife, ostensibly with the repairs completed. To our great dismay, the car died only minutes later in a store parking lot. My wife was stuck there in the freezing cold until 10 pm. She had the car towed back to DePaula the next morning, where it was examined again and started, or so we were told. The car was released back to her. Within several miles of the dealership, it died yet again. Upon trying to secure another tow from DePaula, they initially tried billing her for it. With the car back at DePaula for the third time in a week, it was explained that more costly repairs were needed, which was simply outrageous and unacceptable to us. My wife asked several times to speak to a service manager, but kept getting stonewalled. Phone calls weren’t returned. Yet, the car remained with DePaula for further repairs. After 2 1/2 weeks without the vehicle and getting endless runaround, my wife was finally contacted to pick the vehicle up. Upon doing so, she found that the car was dirty, the fuel light was on and dirty dishes were left on the passenger floorboard (see photo). Sadly, we can’t say we’re the least bit surprised. It just adds to the list of ways in which we were terribly mistreated by this dealership. The lack of professionalism and competence and total disregard for the safety and wellbeing of customers is something that should be investigated and corrected immediately. The professional conduct and behavior we were shown is unethical and altogether reprehensible. We feel like we were taken advantage of and would even go as far as to say we could be the unfortunate victims of fraud. I highly encourage anyone in the market for a vehicle (or vehicle service) to avoid this dealership. There are many other options in the Albany, NY area. Save yourself the time, hassle and money. Save yourself from being the victim of a shakedown. More

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Great My experience has been great highly recommend Younas Dawood as an salesmen. He was very helpful met all our car needs and expectations Will send all o My experience has been great highly recommend Younas Dawood as an salesmen. He was very helpful met all our car needs and expectations Will send all our friends! More

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Best experience leasing a new truck! This was my first vehicle ever leased, and the entire staff at Depaula was extremely helpful, informative, and efficient. All of the personnel that This was my first vehicle ever leased, and the entire staff at Depaula was extremely helpful, informative, and efficient. All of the personnel that helped me, answered all of my questions thoughtfully and with clarity. More

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Back in a SUV we love John and the team make car buying fun again. It was a pleasure to work with the DePaula team to review all options and finally find a vehicle that we John and the team make car buying fun again. It was a pleasure to work with the DePaula team to review all options and finally find a vehicle that we love. More

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excellent experience from start to finish Dennis took care of us from start to finish. Our process was made easy. George was professional and thorough and Jaide was a huge help explaining th Dennis took care of us from start to finish. Our process was made easy. George was professional and thorough and Jaide was a huge help explaining the features of our vehicle. More

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Awesome treatment Fantastic everyone everyone treated us so well and it was a pleasure dealing with the Depaula team. Dennis and Michael were great. Will be back aga Fantastic everyone everyone treated us so well and it was a pleasure dealing with the Depaula team. Dennis and Michael were great. Will be back again. More

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Service by Tyler Watson was refreshing The sales person - Tyler Watson was very patient and help He was very knowledgeable and reason I appreciate his honesty and workmanship Plus I The sales person - Tyler Watson was very patient and help He was very knowledgeable and reason I appreciate his honesty and workmanship Plus I love my new vehicle More

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