Toan Lam | Page 25

Car purchased was sold twice. I was not going to write a review but thought this was worth sharing. I brought my Niece in to buy a used Honda CRV. She purchased and gave a deposit I was not going to write a review but thought this was worth sharing. I brought my Niece in to buy a used Honda CRV. She purchased and gave a deposit on a 2011 CRV but she had to wait for the title to come in. We were told it would take about three weeks. Three days before she was to pick up her car, she was told the car was sold to someone else 4 days after she had purchased the car. Kyle is the used car manager that allowed this to happen. When we came in to the dealership he didn't take the time to talk to us about what had occured. Very poor customer service. However our salesman Rich Merlino did a very good job of making sure my Niece received another vehicle, (a better one) but we had to wait again for the title to come in. Purchasing a new vehicle is stressful enough without this sort of thing happening. You expect that when you put a deposit on a vehicle, the vehicle is yours. There were other problems with the whole transaction but too much to write about. Thanks to Rich for caring enough to make things right. More

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AMAZING!!!! I had the pleasure of being helped in purchasing a car by Matt Strong, he was very professional and answered any questions that I had at the time. He I had the pleasure of being helped in purchasing a car by Matt Strong, he was very professional and answered any questions that I had at the time. He went into great details on everything from the cars I was interested in to the finalizing the purchase of a 2011 Hyundaii Elantra. I feel like that he went way beyond what I am use to from a car salesman, he wasn't trying to sucker me into just buying any vehicle just so he can get a commission from the sales..he would be one guys that if I owned a car dealership that I wouldn't want to lose. I would definitely highly recommend Herb Chambers to all my friends & family. Everyone there were very welcoming when you walk into the doors all the way to finance. Was a great experience. Thank you Herb Chambers & Matt Strong More

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A new car! Went just to look, but due to the overall professionalism of everyone I encountered, ended up buying a new CRV. Felt I got a very fair deal and the be Went just to look, but due to the overall professionalism of everyone I encountered, ended up buying a new CRV. Felt I got a very fair deal and the best service I could have asked for. Camille and Maureen are great! More

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Top notch customer service I have purchased vehicles twice now at Herb Chambers Honda Westborough. Most recently, I worked with sales consultant Chris Cormier, sales manager Gr I have purchased vehicles twice now at Herb Chambers Honda Westborough. Most recently, I worked with sales consultant Chris Cormier, sales manager Gregg Vitello and finance consultant Toan Lam. Chris, Toan and Gregg made this purchasing experience a pleasure. I can truly say Gregg works with you with your best interest at heart. Chris was courteous, prompt, knowledgeable and organized. Toan was most efficient and had all the paperwork ready to go when I met with him. I truly appreciate the professionalism and excellent customer service I receive from everyone at this dealership. More

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Go see Rich Merlino My 2009 Sonata died with 181,000 miles on it and it was time for a new car. Went and met with Rich and it was a wonderful experience. Not the usual My 2009 Sonata died with 181,000 miles on it and it was time for a new car. Went and met with Rich and it was a wonderful experience. Not the usual car buying one. He was friendly, not overwhelming, very knowledgeable about the product line, and able to meet our financial requirements. I drove off with a 2012 CRV-EXL with low mileage. He worked with us and I am extremely happy with our car buying experience. We will definitely return with our family members and friends. The fiance guy, Toan Lam was also very helpful. More

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