Todd Troublefield | Page 4

Excellent Maintenance Service Todd Troublefield scheduled my service exactly when I wanted it without any hesitation. When I arrived, he greeted me pleasantly, discussed what neede Todd Troublefield scheduled my service exactly when I wanted it without any hesitation. When I arrived, he greeted me pleasantly, discussed what needed to be done, and gave me a firm price. He made sure I was comfortable in the waiting room. After a short wait, he came back to discuss the service done, that my car was finished, and no additional work was needed. He said it would be a few minutes until the paperwork was ready for me to check out and my car was washed. I was flabbergasted by how quickly the work was done. When I got in my clean car, everything was in place. My radio was still on the correct station and volume. My seat was still adjusted correctly. My mirrors were as I left them. That's not always true at every dealership or service center. More

Helpful 0

Report | Print

Great Customer Service I have had an excellent experience every time I have taken my Mazda to Jeff Haas for service. I especially want to acknowledge Todd Troublefield, who I have had an excellent experience every time I have taken my Mazda to Jeff Haas for service. I especially want to acknowledge Todd Troublefield, who is always patient, polite, and professional. In many ways, Todd is an advocate for customers, looking out for our interests as much as the dealership's. He sold me an extended tire warranty after I had already purchased my car. I have used it about five times in just two years and consider it a godsend. When I was last there (for yet another tire problem), Todd noticed that my car inspection sticker was about to expire and asked if I wanted them to perform the required test. My answer, of course, was "yes," and I was grateful to have the work done while I was at Jeff Haas. I always look forward to visiting Jeff Haas and am thankful to have a service specialist of Todd's caliber there to help me. More

Helpful 1

Report | Print

Service Department My experience when I had to have my car serviced was fabulous. Todd Troublefield in service was amazing!! I did not have a long wait time and he kep My experience when I had to have my car serviced was fabulous. Todd Troublefield in service was amazing!! I did not have a long wait time and he kept me informed throughout the process. More

Helpful 0

Report | Print

VERY HELPFUL AND FRIENDLY AT SERVICE. I HAVE BEEN VISITING THIS DEALERSHIP SINCE TWO YEARS AGO AND I AM VERY IMPRESSED WITH THE CUSTOMER SERVICE FROM TODD TROUBLEFIELD . HIS PUNCTUALITY I HAVE BEEN VISITING THIS DEALERSHIP SINCE TWO YEARS AGO AND I AM VERY IMPRESSED WITH THE CUSTOMER SERVICE FROM TODD TROUBLEFIELD . HIS PUNCTUALITY HAS SAVED ME VALUABLE TIME AND UNTIL NOW I HAVE ENJOYED GOOD SERVICE ON THE CAR. THANK YOU VERY MUCH, GLENN RECORDS More

Helpful 0

Report | Print

Time Saver! I am very pressed for time...as are many people. I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my I am very pressed for time...as are many people. I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my maintenance work done on my Mazda CS-5 (at the I-10 location). We have it worked out so I can drop it off before lunch and then pick it up after lunch. I need my car every day and do not have the luxury of leaving it for the entire day. Todd has been great working with me to get everything done. Pete K. More

Helpful 0

Report | Print

Great service and welcoming staff. I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowled I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowledgeable, and efficient. More

Helpful 1

Report | Print

Best Service All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and ans All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and answering questions. He gives updates about the service in progress. He informs about upcoming service timelines (by mileage or date) in a helpful manner. Dealers often get a bad reputation for suggesting costly and unnecessary services. In the 2 1/2 years that I have owned my Mazda, I never felt pressured by anyone at Jeff Hass Mazda to pay for something I didn't actually need. It is worth the trip for me to get service performed at this dealer location even though it is a distance from my home. More

Helpful 1

Report | Print

Excellent Service! A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gott A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gotten in to. After my 'mudding' incident my little Mazda 2 had just a little trouble. It was riding rough, but, only at speeds above 70 mph. I scheduled a Saturday appointment with my Service Advisor, Todd Troublefield. Todd was off on Saturday, so, Service Advisor, Carlos Guzman helped me. I explained my unfortunate off-roading experience. Carlos Guzman understood the issue completely. When I got my car back she was fixed! I love to drive and that is how I work off stress, so, it was a great relief that they were able to get her all back in balance and riding smooth. I had gotten a clump of clay in the front floorboard that had hardened and I expected to have trouble getting that out. I didn't have to worry about that either. They had vacuumed the interior and gotten that monster out of my front floorboard. I'd like to say thanks to everyone at Jeff Haas Mazda for helping me and my little Mazda 2 last Saturday. You did a great job! Anne More

Helpful 0

Report | Print

Best Service in Houston Todd troublefield understand the need of the service and always work out the best prices. and for the last five years we are very happy to have the Todd troublefield understand the need of the service and always work out the best prices. and for the last five years we are very happy to have the dealership and Todd. Thanks once again to keep our cars in good shape. More

Helpful 0

Report | Print

My name is Patricia McVade. I am 64 year old african american female. Todd Troublefield is the most intelligent., the kindest, the most caring service advisor I have ever met. Todd is the kind of pers american female. Todd Troublefield is the most intelligent., the kindest, the most caring service advisor I have ever met. Todd is the kind of person others would be smart to pattern after. Mr. Troublefield always gets my car in for servicing as soon as possible, and most of the time, the day I call him. Todd listens attentively to the problems you are having with your vehicle and gives advice followed up by an appointment time and date. If Todd cannot answer when you call him he always returns your call as soon as possible when you leave a message. My experience is within a very short time after the call comes in. Todd is kind and treats me not as if I am a 64 year old female but as a person who has purchased a mazda and wants to keep their car in great condition. I tell others about him all the time and I am happy to let them know that he is someone who they can trust and who will help them keep their vehicle in tip top shape. Todd s always well groomed and meets you with a friendly smile. Your rating does not fit this service advisor, 5 is not high enough for Todd, he is certainally a 10 or higher. I am a very satisfied Mazda owner and much of my joy comes from knowing that I have the best service advisor there is. Humbly submitted Patricia McVade More

Helpful 1

Report | Print