Todd Troublefield | Page 5

Great services and very accommodating when I asked for the car to be completed by 2pm. Your car also get wash in it's finish after service. the car to be completed by 2pm. Your car also get wash in it's finish after service. More

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Even though I did not purchase my vehicle at Jeff Haas Mazda my former dealership went out of business & I have been dealing with Jeff Haas Mazda's service department ever since. Todd Troublefield has Mazda my former dealership went out of business & I have been dealing with Jeff Haas Mazda's service department ever since. Todd Troublefield has been my service manager & has always treated me & my vehicle with the deepest respect. More

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I came into Jeff Haas Mazda for a routine oil change on my Mazda Rx-8. I dealt with service advisor, Todd Troublefield. I pulled up under their awning and was promptly greeted at my car by Mr. Troublefie my Mazda Rx-8. I dealt with service advisor, Todd Troublefield. I pulled up under their awning and was promptly greeted at my car by Mr. Troublefield. He was very polite and asked me how my morning was going. I had previously called to make this appointment. He told me my oil change would be about 40 minutes and to please have a seat in the waiting area. The waiting area had coffee and water available, as well as some very comfortable chairs and a tv to watch. After 10 minutes or so, Mr. Troublefield came back to let me know my car's air filter needed to be replaced, that it hadn't been replaced in almost 40,000 miles. He gave me the price to see if I wanted to buy a new air filter or not; I did. Shortly after this, he came back to tell me my car was almost ready and asked if I wanted the complimentary car wash as well. He then walked me to the service desk to go over the final pricing and the full inspection on my car to let me know how my tires, battery, and other components were wearing. Jeff Haas Mazda has a rewards point system now, where you can accrue points based on what you spend at each service. He asked if I'd like to use some the points I had accrued; I told him I'd like to wait until I have more points, perhaps using the points towards new tires. The price for an oil change and new air filter was relatively cheap. Mr Troublefield was a great service advisor: very knowledgeable, friendly, always had a smile, and even made a few jokes since it was early in the morning. He let me know my car was in good shape and also a few things to watch for in the coming months. I'd highly recommend Jeff Haas Mazda, especially service advisor, Todd Troublefield. I've been coming to this dealership for the past 5 years, about once a month or so for routine oil changes; I drive a lot. They've always been such great help and make me feel welcomed when I'm there. The technicians do great work, I've never had an issue with their workmanship and it's always right the first time. More

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I've recently purchased my second Mazda and after working with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I too with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I took my first Mazda to two others out of convenience (one closer to home, the other closer to work) at the time but once I took it to Jeff Haas, I knew I'd never be going back to the others. For service, I primarily work with Todd and believe he's the model of what service advisor should be. The customer experience he and his support staff provide is spectacular. Todd is friendly, courteous, honest, organized, thorough, and sees to it that I am totally satisfied with the outcome of my visit before I leave. I always look forward to working with Todd when I need service of any kind performed on my Mazda. Sharon, the cashier is also very friendly and pleasant and always makes sure we are comfortable while we wait. In addition to the awesome staff, the work performed by the service techs has been flawless from what I can tell. I've never had to have repeat work done and they seem to take great care of my car while they have it, which is a great source of apprehension for a lot of car owners who need service performed on their car. Lastly, if I were going to buy a new Mazda I would buy from Jeff Haas. My recent purchase was for a slightly-used specific Mazdaspeed3 so I had to purchase elsewhere. I had initially shopped a new one at Jeff Haas though and Albert and Phil were the coolest sales staff I've worked with. They allowed me to work within my comfort zone and supported my buying decision even though it wasn't with them. How cool is that? To summarize, since my first encounter with Jeff Haas Mazda approximately 5 years ago, I've had absolutely nothing but positive experiences with them. If you're like me, that seems very improbably if not impossible, but it is true. There are fancier and flashier dealerships out there sure, but if you want an outstanding overall experience with a car dealership, I would tell you to go straight to Jeff Haas Mazda. More

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