Tom Elliot

Thank you Jesus for blessing me to stop by this dealership. Outstanding service 👏 I was treated with dignity and respect 🙏 dealership. Outstanding service 👏 I was treated with dignity and respect 🙏 More

Helpful 0

Report | Print

My experience with the dealership was great. They really went above and beyond helping me. They really went above and beyond helping me. More

Helpful 0

Report | Print

William Prescott and Thomas the sells manager did a phenomenal job today helping me into a very nice truck. Thank a lot guys for your hard work phenomenal job today helping me into a very nice truck. Thank a lot guys for your hard work More

Helpful 0

Report | Print

So, I just purchased a scatpack charger from a local So, I just purchased a scatpack charger from a local dealership. Then my wife fell in love and also wanted a charger. Found Napleton to have the best So, I just purchased a scatpack charger from a local dealership. Then my wife fell in love and also wanted a charger. Found Napleton to have the best price within a 200mi radius that I was willing to travel. All of the Dodge rebates set to expire on 11/2. I was not able to get there until 11/3. I was assured that per the GM they had extended the rebates 2 more days. So with that, we drove over 2 hours to purchase the car. We had a blank check in hand. Upon arrival I was told they would not honor the previous advertised price and not only that, but stated most of the rebates they claim as listed on their site "not everyone qualifies" for. I informed them, per their site, it only had the discount listed as a "dealer discount" and the only rebates in the comment section listed are the factory ones. Nothing else was listed or advertised. This is called false and deceptive advertising. Welp, since I did not screen shot or have proof of said info I was forced to leave with my tail between my legs and drive over 2 hours home. Now the fun begins. As I'm shopping around for another charger to purchase, guess what shows up? The SAME car, at the original price I wanted to PAY... with the new factory rebates. I wasted over 6 hours of my time and gas, to be treated like an idiot for them to repost the car again not even 6 hours later for the price I was fighting for. Absolute joke. I will be reaching out to the GM/owner and other avenues to make my voice heard. Very deceptive dealership. More

Helpful 0

Report | Print

When I walked in to the dealership I was greeted by Javier Franco,the most wonderful, friendliest,most courteous, experienced salesperson in all of world. I kept trying to get to the appointment secr Javier Franco,the most wonderful, friendliest,most courteous, experienced salesperson in all of world. I kept trying to get to the appointment secretary .He said you are in the right place. He was Right.!!!. From salesperson Javier Franco,Manager Tom and finance "Big Mike", I was treated with respect and no pressure to buy. I was shown all choices with a no problem I am here to make your new car buying experience the least stressful and the best experience ever. The Napleton Northlake Team are the best hands down. I felt like family 5 minutes after I sat down. I am now apart of the Napleton Family!!!! I am sending everyone I know who is looking to buy to the Northlake Branch. I love you guys you are the example of of what a perfect car dealership should be everywhere. More

Helpful 0

Report | Print

Phenomenal experience with great people and great service. Marcos was very knowledgeable and genuinely cared about my time spent and experience with napleton. Thank you to the entire team at Napleton service. Marcos was very knowledgeable and genuinely cared about my time spent and experience with napleton. Thank you to the entire team at Napleton Northlake, you really made buying a car fun. I love my new 2020 Dodge Charger! See you in three years when my lease is due =] More

Helpful 0

Report | Print