Tom Hackett

Tom & Carlos was really great and gave wonderful service with helping me with finding a nice affordable truck with helping me with finding a nice affordable truck More

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Very pleased with my visit for service. Tom Hackett was wonderful. You should hire more people like him. Tom Hackett was wonderful. You should hire more people like him. More

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Very nice experience. Tom Hackett did an awesome job. Service staff was great also. Very pleased overall. Tom Hackett did an awesome job. Service staff was great also. Very pleased overall. More

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The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More

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Terrible on all levels. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. More

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Awesome service! Me and my husband, daughter, and son in law have all bought vehicles at Castle Buick in North Riverside. Our salesman Ernie made our purchase yesterd Me and my husband, daughter, and son in law have all bought vehicles at Castle Buick in North Riverside. Our salesman Ernie made our purchase yesterday super efficient, quick, and easy. Also, a shout out to the manager Tom Hackett for helping make the experience headache and hassel free. Excellent service all the way around. Needless to say we will remain loyal customers for all our future car buying needs. More

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Purchased an older, low mileage, used truck from Castle recently that I found on Auto-trader. June was very helpful when I reached out, and set up a time when I could come in. Ernie was an excellent salesm recently that I found on Auto-trader. June was very helpful when I reached out, and set up a time when I could come in. Ernie was an excellent salesman, and the staff was overall very accommodating and helpful. More

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I bought a used car from this dealer at the end of April and was told that all i had to do was get an inspection done and mail the paper back, then I would receive my plates in the mail. My temp plate has n and was told that all i had to do was get an inspection done and mail the paper back, then I would receive my plates in the mail. My temp plate has now been expired for 2 weeks and I still do not have my hard plates. I have been back to the dealership 4 times now and nobody can do anything for me. They claim that it is the bmv or the finance company that is in the wrong. But, I have gone to the bmv and they do not have any information from them about my title or plates. So then I contacted the finance company to see if the dealer had even sent them the title and they said that they have nothing. So I do not recommend this dealership as they have taken my money and given me a car that I was only able to drive for 30 days and now its just sitting because I have no plates. They claimed to have sent the title to the finance company, but that was a lie. They even refused to give me another temp plate while I try to figure this out. The only person that was actually helpful was Gabriel Badding, he answered any and all questions that I had. It was with finance where I started having issues. If they want to keep this up they can give me my $15k back and come pick up this big paper weight. More

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I believe myself to be a well informed pain in the dealership butt of a customer. In my 30 years of car shopping I have to say besides having to wait for paperwork to be completed which was a bit long dealership butt of a customer. In my 30 years of car shopping I have to say besides having to wait for paperwork to be completed which was a bit longer than I thought was necessary everything else was positive experience. Tyler was my initial contact from internet sales answered all my questions accurately. I went in and he partnered me up with Maricruz my sales person who showed me the vehicle a 2002 GMC Envoy and she was very knowledgeable about the vehicle. Tom and Joe are the sales managers which I had talked and dealt with both also very customer satisfaction oriented. I had a few mechanical questions and they gladly had a service advisor and tech explain everything and show me how to do basic things on the vehicle. AJ was an additional service advisor who assisted in informing me to a concern I asked them to look into. Tony was my fiance or deal closer. He wasn't pushy about any add ins and helped me select a reasonable priced extended warranty I was interested in. He explained to me about the coverage and how it worked answered all my questions. He wasn't sure about something and nicely explained that he would get back to me with the answer which he did the following day. This is the first time I have a positive experience at any dealership big or little without any false or misleading sales gimmicks. I'm actually looking forward to going back in 5 or 6 years when I most likely will be looking for my next vehicle. Great buying experience just a little bit more waiting around to finalize the paperwork unfortunately but it's just like waiting in line at the store and the other customers had more questions in front of me is why I experienced the delay which is out of the dealership control. Highly recommend to give them a chance best service I ever received buying a used car. Hopefully you can have just as pleasant experience. Definitely the first place I look next time I need to buy a vehicle. Hi Becky! Good luck mommy to be... More

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Tito professionalism was above anything I ever expected. He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do busin He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do business with him in a near future. On the other hand Tom Hackett was very dishonest and very unprofessional, he lied several times trying to tell me that I didn’t qualify for a promotion that I knew I qualified and it was the main reason I made the decision to buy a truck. He only cared about making as much profit he could with one single sale. More

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