Arnold Muse

We’re extremely pleased with our experience with the sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! More

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My customer experience is ALWAYS welcoming. From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the best! He is professional and knowledgeable. More

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Everyone was nice and professional, my service was quick, all my questions were answered, the waiting room is really nice and the process was easy all my questions were answered, the waiting room is really nice and the process was easy More

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The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More

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Worst car buying experience ever! Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and tur Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and turbo failing within the first week of purchasing, I was told that they are not present and I’ll receive a call tomorrow. I was also never provided a loner car during the entire time my car was being serviced (almost 2 weeks). When I got the car back from their service center, they didn’t have the itemized maintenance report ready, or the codes from before and after service. It wasn’t until the next day in the afternoon when I received the docs in email. I also noticed that the boost gauge was not working at all. I received the car in worse condition due to the fact that the check engine light illuminated within the first 2 days, the turbo was failing and getting worse and now the boost gauge. I am now trying to get my car serviced for the second time but want to make sure they have a loner car ready for me during the time they fix my car. They told me in the past two days that no loner car or manager to approve my request but that I can drop off the vehicle… all these issues without even getting to the cost issue… $19000 was their advertised price and I paid over $26000 out the door with $10500 down payment. After looking at the numbers more closely, I noticed many discrepancies…. And some to be illegal…. More

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Beyond the worst experience with a dealership. The service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be d service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be done with a simple scan and I’m on day 9 and yet no one has diagnosed my car. I was told by Arnold June 30 that my car was going to be diagnosed July 2 or 3, it’s July 9 and this unprofessional guy won’t return my calls. Never will I buy another car from this dealership. Never will I refer them anyone. All you are to this dealership is a profit and commission. I asked for a loaner.. they have none. More

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