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Tom Lood
Refer Me
637 Reviews
I have enjoyed 22 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.
Read moreDealership Experience
11 yrs, 10 mos
Industry Experience
36 yrs, 5 mos
637 Reviews
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637 Reviews of Tom Lood
December 18, 2018
Good service, they always keep you mobile, no matter what ! Good service, nice friendly and professional people who always keep you mobile no matter what. Although it's costly, it's worth the money you pay beca Good service, nice friendly and professional people who always keep you mobile no matter what. Although it's costly, it's worth the money you pay because they are actually there to help you out even if you're just dropping in without an appointment. More
by Bert.tevel
Verified CustomerOther Employees Tagged: Prem Parikh
Helpful 
December 17, 2018
Quick service on unexpected tire problem. I came into the dealer with a low pressure tire. It was the same tire that had low pressure recently and I mentioned that. I was promptly greeted at m I came into the dealer with a low pressure tire. It was the same tire that had low pressure recently and I mentioned that. I was promptly greeted at my car and my issue was flagged. Tom clearly explained the problem and need for a new tire. and got me out of the dealership faster than he forecast. More
by davbiz01
December 12, 2018
5 stars In and out kind of service! On time, on point, friendly, knowledgeable, easy to deal with, kept me informed from A to Z. Tom was great, I truly appr In and out kind of service! On time, on point, friendly, knowledgeable, easy to deal with, kept me informed from A to Z. Tom was great, I truly appreciate his advice and the service he (and his team) provided! More
by MYSZKA666
December 04, 2018
Fantastic! Tom, Kelly and Julie helped me chrck in and out with such ease and friendly service. The loaner was gorgeous. My car was repaired and ready in a timel Tom, Kelly and Julie helped me chrck in and out with such ease and friendly service. The loaner was gorgeous. My car was repaired and ready in a timely fashion and updates to it’s progress were neither under or overly sent. An overall pleasure! Thanks so much! More
by Nora Guerino
Other Employees Tagged: Lori Anderson, Kelly Davis, Julie Michel
December 03, 2018
Best Service Center I have been buying my wife’s car from Autohaus for many years now and I do not have any complaints. From the sales department to the service departmen I have been buying my wife’s car from Autohaus for many years now and I do not have any complaints. From the sales department to the service department everyone is very professional and helpful. Our service advisor Tom Lood is the best. Always keeps us informed and advises us on anything we need. More
by DEBBIE12258
Other Employees Tagged: Cindi Link , Mary Costello, Kevin James, Julie Michel
December 03, 2018
Review of Sales person and Service Contact Both Ricky and Tom are truly caring people as well as being excellent their jobs. I have known them both for a long time now would recommend them high Both Ricky and Tom are truly caring people as well as being excellent their jobs. I have known them both for a long time now would recommend them highly! They are truly the reason why I continue to come back to Autohaus. More
by SUSANMAMAN
Other Employees Tagged: Ricky Pena
November 29, 2018
Great fast very pleased Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all Sent my daughter to the dealership, she was in and out in no time. Cindi was great, I have called to check on my daughter and found out she was all out and done. More
by Z.ATAMI
Other Employees Tagged: Eddie Garcia, Cindi Link , Julie Michel, Prem Parikh, I’m not good in names
November 26, 2018
Scheduled Service Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilitie Tom and the entire staff was very professional and courteous. Much better than other dealerships. Would recommend this dealership to others. Facilities are clean and friendly. More
by Ralph
November 19, 2018
Professional and friendly service My service professional,Tom Lood, has been consistently amazing to me over the last four years. Work is always done on time and with a smile and I fee My service professional,Tom Lood, has been consistently amazing to me over the last four years. Work is always done on time and with a smile and I feel like Tom is a friend and that is beautiful More
by chrisabani
November 19, 2018
My Service Representative Dealing with my service Representative Mr. Tom Lodd is always a pleasure. A true professional! I am not associated with any dealership or service ce Dealing with my service Representative Mr. Tom Lodd is always a pleasure. A true professional! I am not associated with any dealership or service center. More
by ULRICHICAGO
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