Tom Nguyen
Tom Nguyen at Zimbrick Nissan
Refer Me

Tom Nguyen | Page 2

Service Consultant

Zimbrick Nissan

5330 High Crossing Blvd
Madison, WI 53718

Contact Me
4.7
93 Reviews
4.7

93 Reviews

Write a Review

93 Reviews of Tom Nguyen

February 28, 2024

Dealership Rating
Employee Rating

Always kind, professional, efficient and great customer service. This is why I go to Zimbrick for service. And likely next sale. More

by karie.georgeson
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 28, 2024

Zimbrick Nissan responded

Thank you for the kind review! We truly appreciate your continued support and look forward to assisting you in the future.

February 05, 2024

Dealership Rating
Employee Rating

5 Star until last service visit. Missing lug nut from previous rotation, disingenuous service manager Dave Finco, told 2 different stories about tire damage, and incredibly disappo More

by KEATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Finco , David office manager?

Feb 13, 2024

Zimbrick Nissan responded

Hello Kevin. We understand the missing lug nut is our fault and installed a new one at no charge. During your visit we completed a multi-point inspection we found the right front tire pressure lower than the other tires. During further inspection your technician found a wire had punctured your right front tire in a spot that is not recommended to be repaired. We rotated your tires as requested which moved the damaged tire to the rear. Therefore, if the tire goes flat during driving, it does not affect the steering and the driver can safely navigate to the side of the road. We also cut the wire to a shorter length to avoid the wire from hitting anything and being removed from the tire unintentionally. The recommended solution to the damaged tire is a new set of tires. It was discussed during your visit that if you approve a new set of tires there would be no charge for a tire rotation. Due to your frustration, we did not charge you for a tire rotation and did not install a new set of tires. We also provided you a video showing you of the damage to the tire. We do this so you have documentation and video evidence of what is going on. We understand you were frustrated you were not informed of the damaged tire and walked out to see your vehicle prior to the tire rotation, but we hope you understand we try to keep the service visit moving to avoid delays to anyone’s schedule. Our mission is to provide each customer with a safe and reliable vehicle through Loving Care Service.

February 03, 2024

Dealership Rating
Employee Rating

Helpful and friendly. Great group. Tom and Dylan are great and the gentleman who wiped down my windows was very nice. More

by DEBBIEMIKELORD
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 05, 2024

Zimbrick Nissan responded

Thank you for the review, we appreciate the 5-stars! We look forward to assisting you in the future!

February 03, 2024

Dealership Rating
Employee Rating

Vehicle was fixed and completed very timely. Associate was personable and knowledgeable. Overall a good experience More

by SARAH.CUMMINGS
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 05, 2024

Zimbrick Nissan responded

Thank you, Sarah! We greatly appreciate the kind review!

February 02, 2024

Dealership Rating
Employee Rating

Very good. Explained process and great communication Follow up was excellent and timely Great job More

by Frank.jimenez11
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Feb 02, 2024

Zimbrick Nissan responded

Thank you for the kind review - we look forward to seeing you again!

January 30, 2024

Dealership Rating
Employee Rating

The service was good. However, $244 for one windshield washer nozzle is a high amount. More

by flanagtp
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Jan 30, 2024

Zimbrick Nissan responded

Thank you for the feedback. We're glad you had a good experience with our Service Team!

January 28, 2024

Dealership Rating
Employee Rating

Online advisor said service would call to confirm the appointment, this didn't happen. Please clean this up. Tom is first rate, always. Outstanding ambassador for your business. More

by DALEE0
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Jan 29, 2024

Zimbrick Nissan responded

Thank you for the feedback and review, we appreciate it!

January 25, 2024

Dealership Rating
Employee Rating

Very easy process. Good communication and clean dealership Definitely will be back there again for service More

by Michael Berning
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Jan 25, 2024

Zimbrick Nissan responded

Thank you, Michael! We appreciate the review, it's wonderful to hear of the great experience you had with our Service Department. See you again next time!

January 23, 2024

Dealership Rating
Employee Rating

Great people, great boss, David Finco was the guy who hired me and he's a great guy to work for! The dealership is super friendly! More

by MEDUDA1602
Recommend Dealer
Yes

Other Employees Tagged: Tom Nguyen

Jan 23, 2024

MEDUDA1602 responded

Great dealership, Zimbrick and the people who work for it are great people! And David Finco is a great boss!

Jan 23, 2024

Zimbrick Nissan responded

Thank you for the great review!

January 20, 2024

Dealership Rating
Employee Rating

Tom was very communicative and kept in constant contact. ..dealt with my aftermarket warranty company, and got it done SOONER than promised, and cheaper than promised More

by GLENNZWIEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Zimbrick Nissan responded

It is wonderful to hear of the great experience with Tom and our Service Team. We look forward to assisting you in the future!

2
...

Dealership Inventory (100 Vehicles)

new 2024 Nissan Altima car, priced at $31,286
2024 Nissan Altima
new
Scarlet Ember Tintcoat exterior
CVT
All-wheel Drive
new 2024 Nissan Frontier car, priced at $42,686
2024 Nissan Frontier
new
Red Alert exterior
Unknown
Four-wheel Drive
new 2024 Nissan Armada car, priced at $68,218
2024 Nissan Armada
new
Coulis Red Pearl exterior
Automatic
Four-wheel Drive
new 2024 Nissan Frontier car, priced at $36,810
2024 Nissan Frontier
new
Glacier White exterior
Automatic
Four-wheel Drive
new 2024 Nissan Rogue car, priced at $37,144
2024 Nissan Rogue
new
Gun Metallic exterior
CVT
All-wheel Drive
new 2024 Nissan Altima car, priced at $31,091
2024 Nissan Altima
new
Deep Blue Pearl exterior
CVT
All-wheel Drive