Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Tom Rankin
My Review of Germain Honda of Dublin:
Second trip back to Germain service for ongoing issues. You can see my prior reviews over the last month to catch up.
Tom called after the last review I posted, and promised to clean the car and replace the tire. He was hopeful to get the car back into service the next day, but I left on a trip and parked the car in the garage for the weekend with the bad tire.
Brought it back in, received a loaner car. Tom greeted me and identified that the detailing job was pretty bad. He had my floor mats and installed them right away. By 5pm I had my tire replaced and the detail job was finally done correctly. This has been a much better experience. By the way, Tom tossed in the mats for free ($150) which is a nice gesture considering all the time and trouble I've had getting the car back to even (all of this should have been corrected prior to putting it on the lot to be sold.)
I'm still not sold that the additional 5 year detail/oil change option for $600 is worth it, but time will tell. Tom also worked out the paperwork so I finally received my Title to register the car after 28 days. I'm very happy that it is all over and after 28 days I can just enjoy the car.
Was this review helpful to you? Yes | No