Tom Rodkey
Service Manager
Mercedes-Benz of Silver Spring
3301 Briggs Chaney Rd.
Silver Spring, MD 20904
61 Reviews
Write a Review61 Reviews of Tom Rodkey
April 16, 2024
Amazing experience today with Service Manager Tom Rodkey! He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Merced He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Mercedes of Silver Spring and ask for Tom Rodkey as he truly values the customer and is driven to solve your problem! Thank you Tom for an amazing experience today and I will always bring my new Mercedes to you all in the future if I have any service needs. Bravo on a job well done! More
February 27, 2024
Title: A Fantastic Car Buying Experience with an Exceptional Salesman! If you're looking for a seamless and enjoyable car buying experience, look no further than Edward Moore at Mercedes-Benz of Exceptional Salesman! If you're looking for a seamless and enjoyable car buying experience, look no further than Edward Moore at Mercedes-Benz of Silver Spring! He provided exceptional customer service, expertly guided me through the decision-making process, and ensured I was delighted with my purchase. His extensive knowledge, patience, and dedication made all the difference. I highly recommend Edward Moore for a stress-free and successful car-buying experience! More
Other Employees Tagged: Keith Nichols, James McDonald, Brad Fischer, Juan Easley, Robert Marr, Edward Moore
November 08, 2023
Steve is the most honest and trustworthy employee. His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my c His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my car and gave me a handshake on the way out. One thing I have to say.. The guys at the parts department never smile come on guys you’re not at a funeral!! I spent $750.00 on a SD card for my navigation. Same day when I went to pick up my car I asked at the parts department for the price of a rubber seal in the trunk. The parts personnel looked like he is at a funeral I could not even get a smile from him at the desk, when I asked how has your day been. He did not want to be bothered and did not even answer. But he did confirm a price. Steve had me smiling on the way out. Saved the day!! Next time I will buy parts and accessories online I am never going to interact with the guys at parts. It’s clear they don’t like me… My 5 star rating is for Steve. My rating for the parts department is negative 5! They are terrible at both occasions. Thanks. Amit More
Other Employees Tagged: Steve Wyatt
November 07, 2023
Juan & Willie Rock! Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all wi Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all will be there for me. Very grateful! More
Other Employees Tagged: Juan Easley
November 01, 2023
Thanks for the detailed service check-up. As I was about to hit the highway, I really wanted to make sure my vehicle was in the best shape possible. U ALL ROCK! Thanks again. As I was about to hit the highway, I really wanted to make sure my vehicle was in the best shape possible. U ALL ROCK! Thanks again. More
Other Employees Tagged: Juan Easley, Scot Shumway
April 26, 2023
Courteous on time service . They were professional and quick to diagnose and repair the problem. I would recommend .these experienced techs and service advisors. They were professional and quick to diagnose and repair the problem. I would recommend .these experienced techs and service advisors. More
Other Employees Tagged: Elio Ayala
March 07, 2023
Juan Ayala, Tom Rodkey and the entire Service team at Mercedes Benz of Silver Spring always continue to consistently perform at the 5 stars level. ⭐️⭐️⭐️⭐️ They handle everything seamlessly from issue Mercedes Benz of Silver Spring always continue to consistently perform at the 5 stars level. ⭐️⭐️⭐️⭐️ They handle everything seamlessly from issue investigation through service and turn over to the customer. We are decades long customers and are always satisfied with both Service and Sales team THANKS from the Dodge family. More
Other Employees Tagged: Celestine Lovence, Ray Goodarzi, Juan Ayala
December 14, 2022
I wanted to give a big shout to Tom and his team. We don't know each other, but he took the time out of his day to fit service my daughter's car in because she was having some issues. I appreciate yo We don't know each other, but he took the time out of his day to fit service my daughter's car in because she was having some issues. I appreciate your kindness and professionalism. Have a great holiday! More
December 10, 2022
Mercedes of Silversprings has been to me a Great place to get my 5 Mercedes cars service when needed. get my 5 Mercedes cars service when needed. More
Other Employees Tagged: Robert Marr
December 07, 2022
Mercedes-Benz of Silver Spring is one of the best dealerships I've ever encountered. The entire staff is caring, prompt with service, knowledgable & efficient. Their sales department shines because o dealerships I've ever encountered. The entire staff is caring, prompt with service, knowledgable & efficient. Their sales department shines because of Edward he's very knowledgeable, caring & patient which are all key characteristics when selling cars especially to a single female! More
Other Employees Tagged: Edward Moore, Juan Ayala