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Tom Yerace
Tom Yerace at Ken Ganley Ford Parma
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Tom Yerace | Page 3

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
72 Reviews
4.9

72 Reviews

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72 Reviews of Tom Yerace

August 28, 2023

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Employee Rating

every one helped get my truck in and back on the road as fast as possible . kept me informed about the the progress and how much it would be and when they would have it done. thanks to all. More

by thommullen691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, George Hadgigeorgiou , Carlyle Franklin, Ken Pitman

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Aug 29, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 31, 2023

Ken Ganley Ford Parma responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2023

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Everyone here is absolutely amazing! From my salesman, Mike Liscola to both managers Matt Palffy and John Rupert. George in their service department is always very helpful and Jeromy in More

by soldwithkap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Matt Palffy, Austin Simpson, Tracy Sapienza, Mike LaScola, George Hadgigeorgiou

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Aug 24, 2023

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 22, 2023

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Extremely friendly, yet professional, and worked with us to make the deal happen to our satisfaction. Wouldn’t go anywhere else but to a Ken Ganley dealership! More

by Darcie
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza

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Aug 22, 2023

Ken Ganley Ford Parma responded

Darcie, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

August 12, 2023

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They do a good job and they are very happy with the work, thanks so much. More

by rosa.angel5793
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza, George Hadgigeorgiou , Carlyle Franklin, Ken Pitman

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Aug 14, 2023

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you and that you had such a positive experience!

Aug 15, 2023

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 05, 2023

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Employee Rating

Good to have a close by, taking up a number of cars there. And satisfied with everything they do. Take care. More

by I don’t know what a screen name is?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Dan Overman, John Ruper, Matt Palffy, Mike LaScola, George Hadgigeorgiou , Carlyle Franklin, Ken Pitman

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Aug 08, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 27, 2023

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The guys were awesome! !! They went above and beyond to make sure I was happy and got everything I needed and wanted. I highly recommend them. More

by s_riffel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Nick Feruito, Tracy Sapienza, George Hadgigeorgiou , John Zaharia

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Jul 28, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

July 20, 2023

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I had a very positive experience at Ganley Ford West. Everyone was very knowledgeable on the Ford products and very helpful in my understanding what truck would fit my needs! More

by Wardy916
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, C.J. Overman, Dan Overman, John Ruper, Matt Palffy, Austin Simpson, Nick Feruito , Carlyle Franklin, C'ontae Prescott

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Jul 21, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We hope you enjoy your new truck!

July 19, 2023

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Employee Rating

The guys there were great! ! They bent over backwards to help me get everything I wanted!! More

by s_riffel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza, Mike LaScola , Brandon Taylor-Mitchell

Helpful
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Jul 20, 2023

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jul 27, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! Please don't hesitate to reach out to us if there's anything more we can do!

July 18, 2023

Dealership Rating
Employee Rating

Employees are always polite and professional when I come to service my F150. I trust the work of the technicians. More

by Jlitchney7071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou , Carlyle Franklin, Ken Pitman

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Jul 18, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that our technicians continue to meet your needs! Please let us know if there's anything else we can do to improve your experience in the future.

July 15, 2023

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Employee Rating

Great experience! They even took the time to wash my truck! Jeromy and Shawn are awesome in the detail department!!! More

by HEYUBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Dan Overman, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Jeromy and Shawn in the Detailing Dept

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Jul 15, 2023

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

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