Tony Karatzia | Page 20

We were treated like family. This was my best experience leasing a car ever bar none! We left with our new car and couldn't be happier. The staff was professional and courteous. leasing a car ever bar none! We left with our new car and couldn't be happier. The staff was professional and courteous. More

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This dealership is unethical, immoral, and unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there afte unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there after we uncovered some additional fees having to do with taxes which we agreed to and then after we sat down to sign contracts their system couldn’t process our contracts. So they said that they would work on correcting the issue and for us to come back the next day. They did not proactively call us to tell us what was going on until two days after at which point the sales person told us to come in to sign contracts under the agreed to terms. Then he called a few hours later and told us that they would not honor our agreed to price and raised it. I wish someone would have told me that I was dealing with people that don’t care about their customers and lie to them right through their teeth. More

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Right from walking into the dealership, the culture of no pressure and friendliness was evident. Harry, the sales manager introduced himself and asked if i needed assistance, then a sales person came over. T pressure and friendliness was evident. Harry, the sales manager introduced himself and asked if i needed assistance, then a sales person came over. Tony was great and able to answer all of my questions directly and quickly recommended a test drive. He was honest about the comparison's between the 2011 and 2012 model. As I told Tony and Harry several times that day, it was a true pleasure purchasing a new car from them. We ran different scenarios to see what would make the most sense for me now, and also in the future when I would want to sell the car in the future. I would definitely recommend DCH and Tony. Once we quickly came to agreement on the price of my trade in and price of the car, the car was in stock and I was told to come back in an hour to pick it up. I can honestly say that the process was not uncomfortable at all and I am very satisfied with the price. Not many people walk away happy with the deal, but we did. Our family could not believe that after going to the dealership at 11:30am and then 2.5hrs later we are finalizing the paperwork for the new car that we drove home that afternoon. Tony spent about an hour showing us how to use all the features of the car including linking bluetooth for both my wife's and my cell phones to the car and entering in numbers. We even programmed our Driver 1 and Driver 2 seats. I would definitely recommend Tony. When you read Kelley Blue Book, they make it seem as though talking to the Finance and Insurance Manager is painstaking. My wife and I had the complete opposite experience. Ric ran through each options and then we were able to openly discuss which choices he would recommend. Ric was not pushy at all and clearly explained benefits of each option. Again, there was no pressure to buy, and we got the sense that Ric wanted to make sure that we made the right decision to prevent us from paying more later. At no point did he say, are you sure you don't want to buy that? or I think that you are making a mistake. This dealership was the #1 Acura dealership for the country in October, and it was clear that the exceptional staff along with a great product made that happen. The Acura product sells itself, but the staff at DCH is what sold me! More

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