Trent Gilliard

CANNOT TRUST This shop will not honor the prepaid packages they sell you. I bought a package of three full service oil changes from the in-person staff at Groove Subaru on Broadway and by the third packages they sell you. I bought a package of three full service oil changes from the in-person staff at Groove Subaru on Broadway and by the third oil change they claimed the package was expired. I still have the agreement and no where does it say there is an exiration. What's worse is when speaking to the management there they hide behind some third-party company they claim provided this deal, yet I only spoke with in-person staff and was not given any info about any third-party involvement. They even tried to say that its my responsibility to contact this other company to resolve it. Dear Groove - if you work with another copany for anything and the customer only dealt with you then it is you that needs to work out those details and not make it the customer's problem. This was handled so very poorly and it could have been a very easy fix if you even cared about your long-time customers. From 2018 to 2024, and now we're done. More

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I’ve had my car in for repair numerous times because they didn’t fix it right the first time. Customer facing service is great but the workmanship not so much. The car still doesn’t drive correctly but they didn’t fix it right the first time. Customer facing service is great but the workmanship not so much. The car still doesn’t drive correctly but they say it’s great. Oh well. More

by flurry_films Verified Customer Verified Customer

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Grove Is a good place to shop. They have always treated me good and they have been honest .Thank you Grove! They have always treated me good and they have been honest .Thank you Grove! More

by A.GENEVA76 Verified Customer Verified Customer

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Every time I’ve brought my car in for service the staff has been super friendly, efficient and professional. Making appointments online is easy and wait time is quick. I won’t take my car anywhere else. has been super friendly, efficient and professional. Making appointments online is easy and wait time is quick. I won’t take my car anywhere else. More

by martyjococo Verified Customer Verified Customer

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I have used Groove for the past 7 years and they have always done outstanding work with exceptional customer service. I highly recommend them for all your Subaru needs! always done outstanding work with exceptional customer service. I highly recommend them for all your Subaru needs! More

by Jennanney82 Verified Customer Verified Customer

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Always good communication when we have our car in for service. They are proactive and it is always smooth service. They are proactive and it is always smooth More

by andrea.v.peters Verified Customer Verified Customer

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Excellent technicians and manager. They were very nice and polite to me! Thank you so much! They were very nice and polite to me! Thank you so much! More

by allie.ahern Verified Customer Verified Customer

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Pleasant staff. Efficient process. Easy scheduling. Patient and responsive. Full report at check out. Good follow through. Efficient process. Easy scheduling. Patient and responsive. Full report at check out. Good follow through. More

by sehrtnlee Verified Customer Verified Customer

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Charged more to do work promised over the phone than quoted. Work discussed over phone was not listed in the quote. Then they raised the price when I asked why it wasn’t in the paperwork. Also asked quoted. Work discussed over phone was not listed in the quote. Then they raised the price when I asked why it wasn’t in the paperwork. Also asked about previous body work repair that had come apart, three times, never got an answer. Car came back with bird crap all over it More

by welchrisj Verified Customer Verified Customer

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You need to improve how you communicate with some customers in regards to the completion of work. I waited in the waiting room for almost one and a half hours for a simple/routine oil change/ tire r customers in regards to the completion of work. I waited in the waiting room for almost one and a half hours for a simple/routine oil change/ tire rotation. Had I not gone to check on my car, I wouldn’t have known it was done. Makes me wonder how long I would have been waiting for notification of completed work. Not impressed with the younger staff’s attitude toward an elderly woman. More

by noemail_2463286 Verified Customer Verified Customer

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