Tyler Basset
Tyler Basset at Subaru of Utica
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Tyler Basset | Page 2

Service Technician

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.7
31 Reviews
4.7

31 Reviews

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31 Reviews of Tyler Basset

June 07, 2024

Dealership Rating
Employee Rating

Friendly knowledgable staff. Office clean and comfortable, covered area to exit car. Pleased with the service . More

by SNOOPCHANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Subaru of Utica responded

Thanks for the great feedback! We're glad to hear you had a pleasant experience with our friendly and knowledgeable team at Subaru of Utica. We appreciate your support!

May 22, 2024

Dealership Rating
Employee Rating

The staff are friendly and professional. Tyler reviewed all of the information so that I could make an informed decision, the building is always clean and organized, More

by MCKERNAN.BARBARA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer

May 23, 2024

Subaru of Utica responded

We're glad to know you had a positive experience with our team at Subaru of Utica, and that Tyler was able to provide all the information needed for your decision. We appreciate your feedback about our clean and organized facility too!

April 23, 2024

Dealership Rating
Employee Rating

I was very pleased with the service. I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw More

by ONEIDADHARSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Nick Orbinati , Not sure which Taylor was helping. Please look at the records

Apr 23, 2024

Subaru of Utica responded

We're so glad you were pleased with our service and happy to hear you appreciated the videos. We apologize for any inconvenience regarding communication, we'll certainly work on improving this aspect. Thanks for your feedback!

April 20, 2024

Dealership Rating
Employee Rating

Oil change ran late, tech apologized and service advisor apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we we More

by LIBBIEMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer, Nick Orbinati

Apr 22, 2024

Subaru of Utica responded

We appreciate your understanding and patience during the delay. Our team always strives to communicate effectively with our customers, so we're glad that their apologies were well received. Thank you for sharing this feedback!

April 18, 2024

Dealership Rating
Employee Rating

Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. More

by RECIOKATIE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Subaru of Utica responded

Thank you for the kind words about our facility and service! Your satisfaction is our goal at Subaru of Utica!

April 17, 2024

Dealership Rating
Employee Rating

Joanne is always super nice and great with customer service care. Tech was thorough and polite. More

by JRENAYWASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brand Glerup, Joanne Palmer , Christopher Cardello

Apr 17, 2024

Subaru of Utica responded

Thank you for the review! We are grateful for your business and hope to see you again if we can be of assistance in the future. Safe travels!

April 13, 2024

Dealership Rating
Employee Rating

Staff were efficient and attentive. Explained service and next visit. They never disappoint. That is why I choose this dealership. More

by JANESLACK3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Subaru of Utica responded

We're so glad to know our team at Subaru of Utica met your expectations and provided efficient service! We appreciate the trust you've placed in us, thank you for choosing us as your dealership.

April 06, 2024

Dealership Rating
Employee Rating

Always friendly and explains what is to be done. Very efficient and professional. Nice to deal with. More

by CARLMARILOU
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Subaru of Utica responded

We always aim for efficiency and professionalism in all that we do and are so glad to hear this was your experience! We hope to see you again.

March 25, 2024

Dealership Rating
Employee Rating

Every person in the service department is kind and helpful! I love this service department! More

by DCOXLECATES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez, Nick Orbinati , Dan Perkins

Mar 26, 2024

Subaru of Utica responded

Thank you for taking the time to share you experience! We will be sure to share your compliments. Drive safe and we hope to see you again.

March 24, 2024

Dealership Rating
Employee Rating

Good and fast service. Helpful and made sure to explain everything that was done to my vehicle. More

by CHEESIENASCARCHICK8
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 25, 2024

Subaru of Utica responded

Wonderful review! We hope you will considering coming to see us again. Drive safe.

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