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Vanessa Harris
Refer Me
918 Reviews
Dealership Experience
7 yrs
Languages Spoken
Cambodian
Croatian
918 Reviews
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918 Reviews of Vanessa Harris
July 24, 2018
I can't say anything bad about the attention I got. The service was as good as expected. I had three service people trying to help before I even made an appointment. When they couldn't they made an app The service was as good as expected. I had three service people trying to help before I even made an appointment. When they couldn't they made an appointment and it was seamless. I love the loaner policy. Makes taking your car in painless. More
by carol.corn@gmail.com
Verified CustomerOther Employees Tagged: Dennis Craig
Helpful 
July 23, 2018
communication poor-end product good I made an appointment because I heard an inconsistent rattle under the hood of my 2017 RDX AWD ADV (mileage 9000). I was given a courtesy vehicle. M I made an appointment because I heard an inconsistent rattle under the hood of my 2017 RDX AWD ADV (mileage 9000). I was given a courtesy vehicle. My car was at the dealership for one week. Acceptable - they were looking for the cause. During this time I received maybe one progress report. I had to call and leave messages. During my last call I was told my car was ready for pickup. I never received any communication from the dealership that my car was ready for pickup . Poor communication. More
by Loubaney
July 20, 2018
Great service all around Love this place! Love the people.... RICK, DON , VANESSA, All are amazing!!! From the moment they answered the phone, to the second I pulled away w Love this place! Love the people.... RICK, DON , VANESSA, All are amazing!!! From the moment they answered the phone, to the second I pulled away with a water and mint in my car..... great experience. More
by JOHN.SEGURA21
Other Employees Tagged: Rick Armijo , Don Behrens
July 20, 2018
Excelent purchace Buying my fj was probably one of the easiest things i have don everyone was very helpful in make this a simple experience. From Jimmy and sean in sale Buying my fj was probably one of the easiest things i have don everyone was very helpful in make this a simple experience. From Jimmy and sean in sales, Don in financing and Vanessa in service. You guys made this process so stressless More
by J.GROSS15
Other Employees Tagged: Sean Wardrope, Jim O'Connell , Don Behrens
July 20, 2018
Always great service The service group are professionals, and provide the best customer service. They are very informative when dealing with issues with your car. The loan The service group are professionals, and provide the best customer service. They are very informative when dealing with issues with your car. The loaner program is a great service. More
by kwhite1755
July 19, 2018
Review of service Great experience, information, inspections, rides for me and loaner. Alec was amazing. Everyone involved with getting my 2000 Acura to get me throug Great experience, information, inspections, rides for me and loaner. Alec was amazing. Everyone involved with getting my 2000 Acura to get me through 20,000 more miles, I am grateful and appreciative. Thank you Acura team😊 More
by BADDARRE
Other Employees Tagged: Alec Ernce
July 19, 2018
Service light Check emission light came on, you all Did a great job figuring out the error code on my car. Thank you all so very much Check emission light came on, you all Did a great job figuring out the error code on my car. Thank you all so very much More
by brody270
Other Employees Tagged: Randy Bennett
July 18, 2018
Great service I was worried about a break problem and appreciated the prompt and courteous attention I received. Added bonus was the nice wash and detail the car r I was worried about a break problem and appreciated the prompt and courteous attention I received. Added bonus was the nice wash and detail the car received! Everyone was very pleasant and helpful! More
by DLPSONS2
July 18, 2018
oil service/rotate tires I arrived early in the morning and was promptly greeted and helped. The timing was spot on as advertised and when I noticed an issue with my steering I arrived early in the morning and was promptly greeted and helped. The timing was spot on as advertised and when I noticed an issue with my steering wheel not being centered the problem was taking care of immediately to my satisfaction. More
by JASON3648
July 18, 2018
Some problems but quickly resovled I recently purchased a 2009 Nissan Murano from Jim (who is fantastic). Unfortunately I had some issues with right off the bat. During my test drive we I recently purchased a 2009 Nissan Murano from Jim (who is fantastic). Unfortunately I had some issues with right off the bat. During my test drive we noticed that the back passenger driver side seat belt latch did not work, Jim said no worries they would order the part and fix it at no charge since it was a safety issue (GREAT!). I noticed that my horn did not work as soon as I got it home and tried to honk to get my family to come out and see the new car, I called and left a message for the service department and never heard anything back until 3 weeks later when I had to take the car into them to have them look at and see why it was loosing RPM's/acceleration when driving. The service department apologized for not getting back to me about the horn, they immediately took the car and drove it to see if would do the same thing for them, it did and they thought it was the transmission. Chris (service department person I worked with) was AWESOME, he kept me up dated about everything while I waited for their finding. Chris informed me they thought it was the transmission and they wanted to send the car to a Nissan dealer for them to look at and see what they thought it was (all at NO charge to me), he informed me any repairs that Nissan or Acura did would be at no charge to me since the car was still under the power train warranty. Chris put into a loaner car (very nice 2018 Acura RDX) to use while my car was being worked on, again at no charge to me. The service department/Chris kept me up to date as soon as they had any information. The results of all of this is the horn was not bad apparently you just have to use more force then you think to get it to sound, the seat belt latch was not broken the correct latch was just pushed so far down in the seat my passenger could not find it, and the transmission is not bad it was a fuel intake boot that had a rip in. Acura had Nissan replace the fuel intake boot and Nissan also replaced my thermostat and battery cables. As I said before this was all no charge to me! I could not have asked for a better service experience. Thank you so much Jim, Chris and everyone at Courtesy Acura!!! More
by melissa.navta
Other Employees Tagged: Jim O'Connell , Chris Smith, Connor Thomas
