Courtesy Acura

Courtesy Acura
7590 South Broadway
Littleton, Colorado 80122

Sales: (303) 795-7800
Service: (303) 795-7800
Parts: (303) 795-7800

Manufacturer: Acura

Most Reviewed Employees
Jeff Thornton Jeff Thornton
Internet Sales
Dennis Craig Dennis Craig
Sales
Kerry Walton Kerry Walton
Sales
Sandy Santori Sandy Santori
Service Advisor
Zsaree Dunbar Zsaree Dunbar
Finance
Matt Sheridan Matt Sheridan
Service Advisor
Sean Wardrope Sean Wardrope
Sales Consultant
Charell Robinson Charell Robinson
Sales
Michelle Mallory Michelle Mallory
Service Advisor
Rick Armijo Rick Armijo
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines
Complimentary Car Wash with Service

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:30 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:30 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
260 Reviews
Courtesy Acura

Overall Score: 5 Star Rating4.9





About Courtesy Acura
Certified: Courtesy Acura
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Courtesy Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Courtesy Acura
Courtesy Acura is proud to be one of the premier luxury dealerships in the Denver, Colorado area. From the moment you walk into our showroom, you ll know our commitment to Customer Service is second to none. We strive to make your experience with Courtesy Acura a good one for the life of your vehicle. We carry a great selection of New Acura's, Certified Pre-owened Acura and used vehicles that will fit any budget. Courtesy Acura also has a Customer Service oriented Service and Parts department.



roxley0353
5/19/2012 4:11:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Lorenzo Sanchez

My Review of Courtesy Acura :
Went in for the usual oil change. Asked them to check the battery, as there had been a slight hesitation in starting. Lorenzo told me that was part of their multi-point check, but would make sure to note it. After I went to the lounge (which is quite nice and has great amenities: coffee, tea, water, soda, cookies, fruit, granola bars, etc) to wait for my car, I was only there about 10 minutes when Lorenzo came in to tell me it was indeed the battery and he showed me the print-out of the test which barely registered. The battery was replaced and oil changed all within an hour. Courtesy Acura has always been the best dealer I've ever used for serving my 2006 Acura TL (bought the car there also).

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brennancr
5/19/2012 3:41:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Armijo

My Review of Courtesy Acura :
Rick and the rest of the team were great. Friendly, patient and very helpful with my questions. If you need a new vehicle I strongly recommend Rick Armijo. He will take good care of you. I'm a Courtesy Acura customer for life. Thanks guys.

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DavidStuartCox
5/18/2012 1:27:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Lorenzo Sanchez

My Review of Courtesy Acura :
Went in for service,
took me on short notice:

2012 Acura MDX(Best vehicle I've ever owned),
Courtesy Acura(Great Dealership, they really keep their word),
Lorenzo Sanchez(we feel like family).

WOW, it just doen't get any better than that!

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gravz
5/16/2012 1:20:13 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Heath

My Review of Courtesy Acura :
Outstanding service and follow up from Service Consultant, Rob Heath. Had to have some warranty work done on our TL which merited a multiple day repair job. Rob offered a loaner and when it turned out that an extra day or two was necessary to wait on delivery of parts, he even asked if we wanted to trade up to a nicer model loaner, which was a very nice offer. His follow up with me and timely updates on progress of the repair were also very appreciated.

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Response from: Courtesy Acura
Added: 5/16/2012 2:11:25 PM
Thank you for taking the time to review your experience at Courtesy Acura! I am so glad that Rob took such grat care of you and you were able to take advantage of our loaner program. Thanks for coming in! -John Osborne, General Manager

nolan.mj
5/16/2012 12:15:57 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Sheridan

My Review of Courtesy Acura :
I took my 01 MDX in to Courtesy Acura on 4/30/12 to have the timing belt done. My experience was stellar for MANY reasons! First, Courtesy Acura was very competitive with respect to price - they beat the price of most of the little guys. Second, they work on my type of vehicle all of the time - as such, I had peace of mind knowing that competent mechanics were working on my baby. Third, they gave me a complimentary loaner vehicle and had flexible pick-up/drop-off hours that met my busy needs. Fourth, they didn't try and sell me on the stuff that I don't need - they are a no-nonsense type of service department. Fifth, they gave my MDX a complimentary wash and vacuum! Overall, they have great customer service! What more can you ask for?!?! I will most definitely be going back - even for routine oil changes!

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Response from: Courtesy Acura
Added: 5/16/2012 9:34:22 AM
Thank you so much for taking the time to let us know how you felt about your entire experience. I am so happy that you felt so taken care of. We will always give a complimentary car wash for you with every service, so I do hope we see you again in the future! Thanks for coming to see us! -John Osborne, General Manager

tuannguyen23
5/14/2012 10:53:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Mallory

My Review of Courtesy Acura :
The Service was great and honest. They a great job with helping me with my car problems. I will not go to any other acura service place than Courtesy Acura.

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Response from: Courtesy Acura
Added: 5/15/2012 12:41:27 PM
Thanks for the review! I'm glad you had such a great experience! We appreciate that you continue to choose Courtesy Acura to take care of your vehicle!-John Osborne, General Manager

phil colquette
5/14/2012 10:43:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Mallory

My Review of Courtesy Acura :
Michelle Mallory was the very best service person I have ever worked with. She was very well informed on the service needed and did not try to sell me on extras I did not need( which was the reason I left my old dealership).

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Response from: Courtesy Acura
Added: 5/14/2012 11:12:49 AM
Thank you for reviewing your service experience! Michelle is so knowledgable and friendly, I am not surpised she took such great care of you and your vehicle! Thanks for choosing Courtesy Acura! -John Osborne, General Manager

danrich65
5/12/2012 10:40:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charell Robinson

My Review of Courtesy Acura :
My wife and i have purchased 2 new Acura's from Charell in the past two years. What a pleasure!! Charell bends over backwards to make you feel comfortable and at ease. We purchased a new TL SH AWD last week and the entire process from test drive to walking out of the dealership was less than 1.5 hours.

I recommend this dealership to any and all!!

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Response from: Courtesy Acura
Added: 5/14/2012 11:10:11 AM
Charell is such an outstanding member of our Sales Department, and I am happy you had the chance to work with him. Thanks for the review and the recommendations! Enjoy your new TL! -John Osborne, General Manager

SLapinsohn
5/12/2012 10:02:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Thornton

My Review of Courtesy Acura :
We've had our 08 MDX serviced at Courtesy for the past 4 years. Not only is the MDX a great vehicle, but the service and attention that we receive from Courtesty makes it difficult to consider buying anything but an Acura. We live in Breckenridge and it's a trip to come down from the mountains for service .. but you guys make it worthwhile. We just traded our 08 for a new MDX and Jeff and John, his manager, made what often is an uncomfortable experience painless. They bent over backwards to be fair and gave us a great deal. You've got loyal customers in our family!

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Response from: Courtesy Acura
Added: 5/14/2012 11:09:15 AM
We really appreciate your taking the time to review your experience at Courtesy Acura. I am happy to hear it was a good one! Thank you for your continued loyalty despite the long drive; we truly enjoy having you as a valued customer! -John Osborne, General Manager

caryschreiner
5/11/2012 7:00:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zsaree Dunbar, John Weidenaar

My Review of Courtesy Acura :
What can I say, a great experience and a wonderful group of people that are true to their word. When is the latest time you had a deal that you said "this is to good to be true" at a dealership? Well my wife and I had one of those experiences on 5/9/2012. John Weidenaar was absolutely great to work with. He gave me a price and payment structure that didn't require the typical haggle between buyer and seller. I had visited another dealer prior to completing this transaction for a nearly identical vehicle and the other dealership (which I won't mention but their initials are FA in Boulder) said "there is no way they are selling you the car for that price". Let's just say they were wrong. So thank you John for being a man of your word and not wasting my time with this purchase. Now for Zsaree Dunbar, very helpful and a pleasure to have worked with regarding the completion of the transaction with regard to the financing. She was patient with our questions and made sure that we understood all the paperwork and best of all the final price which was more than fair for the vehicle we purchased. We had a change of mind regarding an accessory and contacted Zsaree to get our money back. Zsaree was more than willing to refund our money but instead of just processing the request she asked some very valuable questions that in the end changed our minds to stick with our original purchase. Best of all, she offered to reduce the price a little to ensure that we were putting the right product on our new car and not a second rate one that cost a little bit less. She saved us from a costly mistake in the long run I'm guessing. So thank you Zsaree for look out for our best interest and not pressuring us. I would recommend this dealership to my mother and wouldn't worry about her being taken advantage of as happens in the industry at times. These individuals are first class and most of all honest and trustworthy. So in closing I would like to thank the entire Courtesy Acura team and please know that you have a customer for life.

Cary

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Response from: Courtesy Acura
Added: 5/14/2012 11:07:56 AM
Thank you for the oustanding review! I am absolutely elated to hear that you were treated so well and had such an excellent buying experience. Zsaree and John are both wonderful and irreplacable members of our team and I am happy you got to work with them. We appreciate you sending your mom our way and we promise to show her the same respect you received! Enjoy your new vehicle! -John Osborne, General Manager

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