Easy straightforward I bought it over the phone good
person got back with me now we're just trying to figure out where he can drop my car off at cause I live far away so we're trying to meet up now
person got back with me now we're just trying to figure out where he can drop my car off at cause I live far away so we're trying to meet up now
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by DOCBULLOCK71
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Jun 30, 2026 -
Crest Cadillac responded
We are delighted to hear that your buying experience was smooth and straightforward from start to finish. Purchasing a vehicle over the phone requires a great deal of trust, and we are glad our team made that process feel easy and comfortable for you. We hope the logistics of getting your car to you come together seamlessly, and we look forward to you enjoying your new vehicle for many miles ahead.
Everyone was helpful and courteous.
The process was as quick as it could be and easy to navigate.
The process was as quick as it could be and easy to navigate.
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by ASHLEY COLLAZO
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Jun 09, 2026 -
Crest Cadillac responded
Thank you for taking the time to share your experience with us, Ashley. We are truly grateful for your kind words about our team's helpfulness and courtesy throughout your visit.
It's wonderful to hear that we were able to make the process both quick and easy to navigate for you. Your feedback means a great deal to us and reinforces our commitment to providing exceptional service to every customer who walks through our doors.
Easy buying experience.
Victor was professional and easy to work with. The business office very great & the guy doing the delivery was very helpful and knowledgeable
Victor was professional and easy to work with. The business office very great & the guy doing the delivery was very helpful and knowledgeable
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by TENIXON
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
May 29, 2026 -
Crest Cadillac responded
We are thrilled to hear about your positive experience with us! It's wonderful to know that Victor provided you with professional service and made the buying process easy for you. We're also pleased that our business office team and delivery specialist were able to contribute to making your experience smooth and informative.
Very professional.
Made the experience effortless. Didn’t have to go back and forth just got in and out.
Made the experience effortless. Didn’t have to go back and forth just got in and out.
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by chaseperry120
Verified Customer
Verified Customer
May 01, 2026 -
Crest Cadillac responded
We are delighted to hear about your smooth experience with us. Your feedback about our team's professionalism means so much to us. We're thrilled that we could make your visit efficient and straightforward, allowing you to complete everything you needed without any hassle. Thank you for choosing Crest Cadillac and for sharing your positive experience.
This was our first experience with Crest Cadillac.
Victor, Bret and Dean made it a seamless experience. We traveled 6.5 hours to Crest Cadillac and our experience was awesome!
Victor, Bret and Dean made it a seamless experience. We traveled 6.5 hours to Crest Cadillac and our experience was awesome!
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by Kaelyn Diaz
Verified Customer
Verified Customer
Other Employees Tagged:
Bret Bonin
, Dean in Finance
Apr 27, 2026 -
Crest Cadillac responded
Thank you for your wonderful feedback, Kaelyn! We are absolutely thrilled to hear about your fantastic first experience with Crest Cadillac. It means so much to us that Victor, Bret, and Dean were able to make your visit smooth and enjoyable. We truly appreciate that you chose to travel such a distance to visit us, and we're delighted that the journey was worthwhile. Your positive experience reflects our commitment to providing exceptional service to every customer who walks through our doors. We look forward to serving you again in the future!
They have a very professional team, dedicated to customer
satisfaction. They went above and beyond for us.
satisfaction. They went above and beyond for us.
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by PIEPERAB
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad you had a positive experience and appreciate your recognition of the team’s effort. We look forward to seeing you again.
Caleb and Victor aways do a fantastic job for us!
Crest Cadillac is definitely the place to buy!
Crest Cadillac is definitely the place to buy!
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by Geostrong
Verified Customer
Verified Customer
Apr 13, 2026 -
Crest Cadillac responded
We are thrilled to hear about your wonderful experience with our team! Caleb and Victor consistently deliver exceptional service, and it means so much to know they have taken such great care of you. Your confidence in choosing us as your go-to destination truly makes our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.
Great We contacted Victor directly since we had a great
experience with him when leasing our last vehicle.
experience with him when leasing our last vehicle.
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by JP
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Apr 13, 2026 -
Crest Cadillac responded
We are grateful to hear about your wonderful experience with our team. It's truly heartening to know that the exceptional service you received during your previous lease made such a positive impression that you chose to work with us again. Your loyalty means everything to us, and we're thrilled that you had another great experience. Thank you for taking the time to share your feedback - it helps us continue delivering the quality service our customers deserve.
Had a great experience with Victor, however, I feel like
Tania in Finance was deceptive. After telling her "no" several times to adding a warranty package, my husband left the room for a few minutes to empt
Tania in Finance was deceptive. After telling her "no" several times to adding a warranty package, my husband left the room for a few minutes to empty out the car we were trading in. While he was gone, Tania told me that she would be able to get me the warranty package for free. I questioned her, but was assured that the warranty was free. After getting home and reviewing my contract, Tania charged me $1750 for the "free" coverage. I feel like Tania took advantage of me the moment she had me alone in the room with her. I returned back to the dealership days later to get this refunded, and dealt with Jordan at that time. Jordan listened to the issue, and was helpful in directing me how to cancel the warranty. Other than the deceptive financing practiced by Tania, I had a great experience at this dealership.
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by EMILYTERESANELSON
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for sharing your experience. We’re glad to hear Victor provided a great experience and that Jordan was helpful in assisting you afterward. We also appreciate your feedback regarding the finance process and will make sure it is shared with the appropriate team for review.
The absolute best experience I've ever had buying a
vehicle. I'm 70 and have bought many.
vehicle. I'm 70 and have bought many.
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by DBEWING12
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re honored to hear this was your best vehicle buying experience. We truly appreciate your trust and look forward to seeing you again.