Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
187 Reviews
4.8

187 Reviews

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187 Reviews of Vincent Gonzalez

February 22, 2026

Dealership Rating
Employee Rating

Simple inspections with p/u time of 1300 when I called at 1230 not taken back until the gentleman i talked to questioned way it was not back yet More

by ERICSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I feel like the name was james i talked to who helped

Feb 24, 2026

Subaru of Utica responded

I appreciate your feedback and want to apologize for any confusion or delay during your visit. We aim for a seamless process, so it’s concerning that we missed the mark here. If you could reach out directly, I'd love to understand more about what happened and see how we can improve in the future. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

January 18, 2026

Dealership Rating
Employee Rating

Friendly service. Got me in within 5 minutes and complete in 15 minutes. I recommend this dealership to anyone that has limited time and wants quality repair work on More

by CANCILLALAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Hutchings, Tyler Davis , Michael Cancilla

Jan 19, 2026

Subaru of Utica responded

Thank you for sharing your experience with our team! We look forward to seeing you again at Subaru of Utica!

January 08, 2026

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Employee Rating

Everyone is always helpful and willing to answer any questions you may have. Appointments are always o time. More

by PATCARNEY
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 09, 2026

Subaru of Utica responded

We’re happy our team answers all your questions and keeps your appointments on schedule! We appreciate your business at Subaru of Utica.

December 12, 2025

Dealership Rating
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I always have a good vehicle appointment at this dealership. People are friendly, consciention and aim to please. Very professional staff. Have been a customer for years and never had a bad experi More

by JUNE.GOODMAN.1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 12, 2025

Subaru of Utica responded

June, your feedback is music to our ears. Thank you for being such a loyal customer of Subaru of Utica. See you next time!

December 08, 2025

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Employee Rating

Quality and performance of the car and performance of the service department are equally important to our choice of dealership. Also very happy with our experiences with employees in sales. Thanks! More

by SKRALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer , Steve DeGrace

Dec 08, 2025

Subaru of Utica responded

Thank you for your kind words about our service department and sales team! We appreciate your business and hope to see you again at Subaru of Utica.

December 04, 2025

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Employee Rating

We scheduled a transmission flush and service with Subaru of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assure More

by dpalmer315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2025

Subaru of Utica responded

We aim to provide thorough and transparent service, so it's concerning to see your comments. If you could reach out to me directly, I would like to better understand the details of your visit and make this right. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 25, 2025

Dealership Rating
Employee Rating

Tha service department is very friendly. They do a good job taking care of my vehicle. More

by ROMEMANG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Sep 26, 2025

Subaru of Utica responded

It is wonderful to know our team has delivered a friendly job well done during your service experiences! Thanks for sharing your support of Subaru of Utica and safe travels until next time!

September 10, 2025

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Employee Rating

Friendly people, nice waiting area, relatively quick service, prices on parts are very high but they are coming from a dealership. $30,00 to install an air filter a 5 minute job make the hourly cost $3 More

by PSLEGAITIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Subaru of Utica responded

Thank you for your feedback and for choosing Subaru of Utica. We’re glad to hear you felt welcome and comfortable, but we’ll keep your comments regarding pricing and coffee in mind. We hope to see you again down the road!

September 06, 2025

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Employee Rating

Brought in our 2019 Outback for oil change & tire rotation. It was quick and the service man at the desk, Tyler, was great! We looked at new Outback’s. But unfortunately, my husband doesn’t thin More

by DYUENGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Subaru of Utica responded

Thank you for sharing your fantastic feedback about your recent visit to Subaru of Utica! We're so glad Tyler took excellent care of you during your service appointment. We're sorry to hear you're not loving the 2026 Outback, but whenever you’re ready to upgrade from your 2019, we’ll be here to help! Safe travels until then!

August 22, 2025

Dealership Rating
Employee Rating

Paul Snyder was an excellent salesman and Moe was awesome for the financial part ....he was funny! I enjoyed my experience w this dealership and love the car and most of all the numbers they promised matched More

by DIZZY2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green, Brand Glerup , Paul Snyder

Aug 22, 2025

Subaru of Utica responded

Thank you for the glowing review! We're so pleased to hear that Paul and Moe made your experience seamless and enjoyable. Enjoy your new car, and thank you for choosing Subaru of Utica!

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