Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
190 Reviews
4.8

190 Reviews

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190 Reviews of Vincent Gonzalez

March 22, 2026

Dealership Rating
Employee Rating

Charged me $195 to change a fuse. I am a loyal customer for the last 3 yrs. I don't think I will be returning to Subaru Of Utica. More

by ENVOY9111969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 24, 2026

Subaru of Utica responded

Hello, We apologize to hear you are dissatisfied after your inquiry. I want to assure you that service pricing transparency is of the utmost importance to us. When the time allows, please email me so we can work toward earning your confidence back in our team. Billy Melendez - Service Manager - bmelendez@carbonecars.com

March 21, 2026

Dealership Rating
Employee Rating

They called me about messages I was getting on my car saying that some services were disabled. I came in, thought they fixed it, and went on my happy way. Today, I got the exact same error message. So th More

by MCKNZHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 24, 2026

Subaru of Utica responded

I'm so sorry to hear that the error message has returned and that we weren't able to address it during your initial visit. If you could please give me a call, I would love to go over your concerns and see how we can assist you. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

March 08, 2026

Dealership Rating
Employee Rating

Everyone was very nice and helpful. The wait was not long at all and facilities were very clean. More

by THANATOZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Subaru of Utica responded

We appreciate your positive feedback, Thanatoz19. Thank you for your support of Subaru of Utica!

February 22, 2026

Dealership Rating
Employee Rating

Simple inspections with p/u time of 1300 when I called at 1230 not taken back until the gentleman i talked to questioned way it was not back yet More

by ERICSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I feel like the name was james i talked to who helped

Feb 24, 2026

Subaru of Utica responded

I appreciate your feedback and want to apologize for any confusion or delay during your visit. We aim for a seamless process, so it’s concerning that we missed the mark here. If you could reach out directly, I'd love to understand more about what happened and see how we can improve in the future. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

January 18, 2026

Dealership Rating
Employee Rating

Friendly service. Got me in within 5 minutes and complete in 15 minutes. I recommend this dealership to anyone that has limited time and wants quality repair work on More

by CANCILLALAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Hutchings, Tyler Davis , Michael Cancilla

Jan 19, 2026

Subaru of Utica responded

Thank you for sharing your experience with our team! We look forward to seeing you again at Subaru of Utica!

January 08, 2026

Dealership Rating
Employee Rating

Everyone is always helpful and willing to answer any questions you may have. Appointments are always o time. More

by PATCARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Subaru of Utica responded

We’re happy our team answers all your questions and keeps your appointments on schedule! We appreciate your business at Subaru of Utica.

December 12, 2025

Dealership Rating
Employee Rating

I always have a good vehicle appointment at this dealership. People are friendly, consciention and aim to please. Very professional staff. Have been a customer for years and never had a bad experi More

by JUNE.GOODMAN.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Subaru of Utica responded

June, your feedback is music to our ears. Thank you for being such a loyal customer of Subaru of Utica. See you next time!

December 08, 2025

Dealership Rating
Employee Rating

Quality and performance of the car and performance of the service department are equally important to our choice of dealership. Also very happy with our experiences with employees in sales. Thanks! More

by SKRALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer , Steve DeGrace

Dec 08, 2025

Subaru of Utica responded

Thank you for your kind words about our service department and sales team! We appreciate your business and hope to see you again at Subaru of Utica.

December 04, 2025

Dealership Rating
Employee Rating

We scheduled a transmission flush and service with Subaru of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assure More

by dpalmer315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2025

Subaru of Utica responded

We aim to provide thorough and transparent service, so it's concerning to see your comments. If you could reach out to me directly, I would like to better understand the details of your visit and make this right. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 25, 2025

Dealership Rating
Employee Rating

Tha service department is very friendly. They do a good job taking care of my vehicle. More

by ROMEMANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Sep 26, 2025

Subaru of Utica responded

It is wonderful to know our team has delivered a friendly job well done during your service experiences! Thanks for sharing your support of Subaru of Utica and safe travels until next time!

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