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Viviana Saenz
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Viviana Saenz | Page 11
Service Consultant
Norm Reeves Honda Superstore - Huntington
19131 Beach Blvd
Huntington Beach, CA 92648
119 Reviews
119 Reviews
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119 Reviews of Viviana Saenz
November 18, 2023
Norm Reeves HB is a great dealership. Their service department is even better. John Le made sure my 2023 Pilot was taken care of ! Even threw in a free wash !! Their service department is even better. John Le made sure my 2023 Pilot was taken care of ! Even threw in a free wash !! More
by Thomas.Deanda
Verified CustomerOther Employees Tagged: Clayton Einck, John Le
Helpful 
November 16, 2023
We receive excellent service each time we need oil change or repair. Viviana has helped us on several occasions. or repair. Viviana has helped us on several occasions. More
by Gtwilson12
Other Employees Tagged: Jason Ung, Benito Torres, John Le, Tony Lagos
November 15, 2023
I am always hesitant to go into a dealership to get my car serviced but this time it was straight to the point! They told me what I needed, how much it would cost, and that was that! I felt well informed! car serviced but this time it was straight to the point! They told me what I needed, how much it would cost, and that was that! I felt well informed! Usually I feel taken advantage of but not this time, I felt like they knew exactly what my car needed and didn’t try to upsell me on anything else. I am definitely coming back here to get my car serviced More
by daniramz
November 14, 2023
I have been going to HBNRH since 2006. It is the only place I will take or buy a car. I have known Jason in service all this time and he was superb. V is just as wonderful as Jason. Lo It is the only place I will take or buy a car. I have known Jason in service all this time and he was superb. V is just as wonderful as Jason. Looking forward to my next service. More
by Marquezo
Other Employees Tagged: Jason Ung, Benito Torres
November 14, 2023
Super helpful dealership, won't charge you a diag fee if you fix it with them when hunting down a problem. you fix it with them when hunting down a problem. More
by seans999
Other Employees Tagged: Catherine Schlueter, Jason Ung, Clayton Einck, Benito Torres, Ivette Rodriguez, John Le, Tony Lagos, Emily Murguia
November 14, 2023
Great service. Friendly. Great customer service. Neat. Clean. Experienced personnel. Good assistance. Great environment. Nice Friendly. Great customer service. Neat. Clean. Experienced personnel. Good assistance. Great environment. Nice More
by Ayc8600
Other Employees Tagged: Catherine Schlueter, Jason Ung, Clayton Einck, Benito Torres, Ivette Rodriguez, John Le, Tony Lagos, Emily Murguia
November 10, 2023
The interior was damaged, sometimes the speakers sound bad like if they were plugged in incorrectly, and the dealer only paid Uber for one way (6 miles to home). Viviana was awesome! bad like if they were plugged in incorrectly, and the dealer only paid Uber for one way (6 miles to home). Viviana was awesome! More
by Ricardo Gonzalez Perez
November 07, 2023
Excellent customer service from every department. I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immedia I am greeted when I bring my car to the check-in point. I am immediately addressed by an associate. My concerns and needs are assessed almost immediately. I am greeted when I walk in the door to see the service administrator. They always review everything thoroughly, including cost, and time for service. If I ask for a print out of something pertaining to my car, they always provide it for me. More
by Christelchosen
November 06, 2023
2 points, 1 i had an appointment and was on time then told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . told there was a back up of 2 to 3 hours , after waiting 2 hours i find out your shop did not carry the parts needed to do a brake job on my car , . they offered to order from auto zone, but didnt know if the brake pads were ceramic or not. so the service lady is researching the items and will call me during the week. 2nd point , i had ordered replacement light bulbs for my dash and paid up front, they were to contact me when they came in. since i was at your shop for my brakes i went to check on the status of the liht bulbs, after about 15 minutes searchin on the computer, the gentleman went in the back and ta da they had been in for a while, but no one reached out to notify me. NOTE, this is stupid you email me a survey and then want to send me an email to verify its me ? seriously ? More
by oknowjl
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