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Walker Hook
Walker Hook at All American Chrysler Jeep Dodge Ram of Odessa
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Walker Hook | Page 2

Service Advisor

All American Chrysler Jeep Dodge Ram of Odessa

2510 East 8th Street
Odessa, TX 79761

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4.4
17 Reviews

Dealership Experience

1 yr, 10 mos

4.4

17 Reviews

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17 Reviews of Walker Hook

April 14, 2024

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Employee Rating

If I could give a zero star review I would. Not only was the service the worst I’ve ever had at any dealership but everyone in the service was very rude and unprofessional I will not be returni More

by Groot@barracudadh.com
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jason Mandell, Jose Tejada, Jason Etherton, Rocio Rizzo, Myra Vega, James Taylor, Jamie Gallia, Jonathan Lemons, Marijayne Vidales

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Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

We are truly sorry to hear about your negative experience at our dealership. We strive to provide excellent service to all of our customers and it is disappointing to hear that we fell short in your case. Thank you for sharing your feedback with us.

April 12, 2024

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100% awesome job , I was just missing the odometer sticker reading on my windshield for next oil change More

by ELVIAARISTA0116
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Recommend Dealer
Yes
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Apr 16, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for your positive feedback and for bringing the missing odometer sticker to our attention. We appreciate your business and look forward to serving you again in the future.

April 06, 2024

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He never returned my phone call to find out when you all can fix my vehicle More

by Chris Solley
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Yes
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Apr 08, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for bringing this to our attention, Chris. We apologize for any inconvenience this may have caused. We will address this issue with our team to ensure better communication in the future.

April 06, 2024

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Good courteous and professional service. Walter Hook was get good to explain what was done to comply with the recall. More

by AJONES7060
Recommend Dealer
Yes

Other Employees Tagged: Walker Hook

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Apr 08, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your experience with us, AJONES7060. We are pleased to hear that Walter provided you with courteous and professional service while explaining the recall compliance. We appreciate your feedback and look forward to assisting you again in the future.

April 04, 2024

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Employee Rating

Had a recall performed and they completed it while I waited. Very nice and courteous. Jimmy Bridges More

by JBRIDGES8
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Recommend Dealer
Yes

Other Employees Tagged: Larry Hook

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Apr 05, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

That is so amazing to hear, JBRIDGES8! Thank you so much for taking the time to share your feedback with our team at All American Chrysler Jeep Dodge Ram of Odessa. It's great to know that we continue to provide our customers with everything they need. Have a great day!

April 01, 2024

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They are very helpful I went in for an oil change and a tire rotation and got out in a timely manner. For having these two things done. More

by ANDERSONSURVEYS2
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jose Tejada, Jason Etherton, Jamie Gallia, Jonathan Lemons

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Apr 02, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that you were satisfied with the service you received during your visit. If you have any further feedback or questions, please don't hesitate to reach out.

March 24, 2024

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Employee Rating

Walker was very helpful in getting oil change services on two of my vehicles and I had a tire patched. The patch didn't fully cover the hole so I brought it back for the evening and Walker was able to get it More

by Brandidiphi
Recommend Dealer
Yes

Other Employees Tagged: Walker Hook

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Mar 25, 2024

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your experience with us, Brandidiphi. We are pleased to hear that Walker was able to assist you with your oil changes and tire patch efficiently. We appreciate your business and look forward to serving you again in the future.

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